The Opportunity
We're hiring for a new **Technical Training Consultant **to join our European Adobe Learning Services team. The initial focus will be on training customers on Workfront & AEM (Adobe Experience Manager) products, but will quickly grow to include other solutions, including the Adobe Experience Platform. Crucially, our Trainers don't just teach customers about our technology, but how to use it to deliver outstanding customer experiences and results for their organisations.
What you'll do
- Deliver training sessions from Adobe's Workfront & AEM & AEP course catalogue, quickly growing to train on other Adobe solutions.
- Deliver live classroom training virtually, at Adobe offices, and at customer offices when required, as well as occasionally recording on demand training courses.
- Maintain expert product knowledge in Workfront & AEM as well as their integrations and use cases across the broader Adobe Experience Cloud.
- Showcase domain expertise and practical, real world experience in the fields of analytics and personalisation in your classes.
- Deliver training with empathy for our customers; understand why they want to use our software and guide them on how to reach their goals with our products.
- Understand our curriculum inside and out, customise it for private training sessions and work with our global Curriculum team to improve it.
- Encourage customer feedback on your classes and share insights from this with Delivery Management to help improve our offering.
- Develop sales opportunities and the growth of the business by recommending appropriate learning paths to prospects and existing customers.
- Meet or exceed utilisation expectations and maintain high customer satisfaction scores.
- Successfully manage the software training environment for your classes, while reporting and resolving any issues.
- Be an active member of our global Training and Consulting community, contributing to our collective expertise and internal initiatives.
What you need to succeed
- Ability to teach complex workflows and system concepts in a way that is clear, practical, and engaging.
- Strong knowledge of Adobe Experience Manager (AEM) AND/OR Adobe Workfront or **similar enterprise work management / project management platforms **
- Workflow automation
- Industry certifications related to Adobe Experience Manager (AEM) or Workfront
- A passion for digital technology and the application of that technology to solve business problems
- A sound understanding of digital marketing strategies and tactics
- English and German **fluency **required
- A confident presenter who enjoys sharing knowledge with others.
- The ability to engage an audience, and communicate complex concepts and technical detail in a simple, accessible way.
- Ability to handle a diverse group of customers, partners or employees in training sessions, including an international audience.
- Ability to establish credibility and build confidence quickly and easily.
- Some business travel required.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
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About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
** Let’s Adobe together**
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
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At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.