At Apple, we believe that great ideas can emerge from anywhere, and our dedicated internal teams are at the heart of our innovation. The Information Systems & Technology (IS&T) organization is the backbone of Apple’s business, and the IS&T Knowledge and Training (K&T) team is dedicated to empowering our global workforce. We achieve this by providing high-quality learning experiences and knowledge resources, rooted in collaboration, that equip the Apple workforce with the knowledge and skills to do their life’s best work, better.
As a Knowledge and Training Technical Writer, you’ll bridge the gap between our complex internal systems and tools and the employees who use them. This dynamic role sits at the intersection of communication and technology, blending technical writing, instructional design, and copyediting skills, offering a unique opportunity to significantly impact the productivity and success of Apple’s global workforce.
Description
In this pivotal role, you’ll ensure employees effectively utilize our internal technologies by providing essential knowledge and resources. You’ll collaborate with cross-functional partners, engineering teams, and leaders to identify training requirements, define documentation objectives, and align deliverables with business and product priorities for supported tools. You’ll delve into the details and craft crystal-clear, engaging documentation, leveraging your expertise in macOS and iOS to make advanced technology accessible and intuitive to understand. We value candidates who have successfully worked with editors and style guides, are open to learning, welcome feedback, and understand that writing is a collaborative and iterative effort. Your passion for simplifying technical concepts empowers our employees, ensuring they are informed, proficient, and ready to innovate.
Responsibilities
Collaborate on a global team, with product managers, engineers, project managers, and UX/UI designers to understand product features and user workflows, proactively gathering documentation requirements. Develop comprehensive documentation and content strategies; design, write, and maintain a wide range of user-facing documentation, including set-up and user guides, how-to articles, troubleshooting guides, UX/UI navigation instructions, FAQs, and help content. Draft, author, edit, and publish using our content management system (CMS). Leverage data to synthesize content requests and information from various sources into coherent content plans for informed decision-making. Simplify complex concepts; translate highly technical information into clear, concise, and engaging plain language for diverse internal audiences. Ensure quality and consistency; edit and proofread documentation for accuracy, clarity, grammar, punctuation, and adherence to established style guides and brand voice. Manage the documentation lifecycle, owning the process from initial planning and content creation through review, publication, and ongoing maintenance. Refine content structure and flow for improved readability and learner engagement.
Minimum Qualifications
Bachelor’s degree in Technical Communication, English, Journalism, Computer Science, or a related field, or equivalent practical work experience. 5+ years of professional experience as a Technical Writer, preferably in a highly technical environment with a significant focus on internal-facing tools, enterprise software, complex platforms, or developer documentation. Demonstrated ability to quickly grasp new technologies and tools and to distill complicated technical information for general audiences. Highly skilled at producing polished, user-centric, and easily digestible documentation. Exceptional communication, collaboration, and organizational capabilities, with the ability to foster consensus, influence stakeholders, and work effectively with cross-functional teams across engineering, product, design, and IT. Adept at managing multiple documentation and training initiatives simultaneously, prioritizing effectively, and adapting to changing needs, often under tight deadlines, while consistently delivering high-quality results in a dynamic environment. A meticulous eye for detail—from word choice to sentence structure—and an unwavering commitment to producing high-quality, error-free content that reflects Apple’s standards of excellence.
Preferred Qualifications
Proficiency with documentation tools and content management systems such as Drupal, Markdown, and Git. Strong understanding of information architecture principles and how users seek information, ensuring content is easily discoverable and navigable. Knowledge of the Apple Style Guide and The Chicago Manual of Style. A strong portfolio showcasing relevant technical writing, user guides, how-to articles, and knowledge base content samples. Proficiency with Apple’s productivity suite (Pages, Keynote, Numbers) for drafting and content creation. Experience managing assignments with project and task management tools such as Wrike, Asana, or Jira. Solid knowledge of macOS and iOS operating systems and Apple software, including an understanding of troubleshooting techniques. Experience writing for a global audience with an awareness of accessibility considerations. A genuine passion for helping people maximize their use of technology and productivity tools. Master’s degree, specialized degrees in technical communication, or certifications in technical writing are a plus.
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $137,900 and $207,300, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant
At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace
Learn about reasonable accommodations for job applicants
Apple accepts applications to this posting on an ongoing basis.