Technology Business Partner (manager It Engagement)

Caterpillar Caterpillar · Industrial · Bangalore, Karnataka, Dubai, United Arab Emirates +3

This role leads a team of IT professionals to partner with business leaders and enterprise IT to deliver technology solutions that enable customer-focused capabilities. The role champions an automation-first and AI-enabled approach, embedding digital, data, and intelligent capabilities to drive efficiency and scalability. It involves end-to-end lifecycle accountability and stakeholder communication.

What you'd actually do

  1. Actively engages with business executives and functional leaders to understand strategic priorities, operational challenges, and growth objectives, translating those needs into aligned IT solutions that adhere to enterprise guiding principles and architectural standards.
  2. Leads the definition and co-development of end‑to‑end business processes and enabling technology solutions to address identified business challenges, ensuring solutions are practical, extensible, and measurable against intended outcomes.
  3. Champions an automation‑first and AI‑enabled approach to solution design, embedding digital, data, and intelligent capabilities to drive efficiency, scalability, and continuous improvement.
  4. Provides clear, concise, and ongoing communication to business leaders, IT leadership, Enterprise Architects, and global architecture communities on solution direction, tradeoffs, risks, and progress.
  5. Acts as the trusted liaison between business and enterprise IT across the full solution lifecycle, including new product introduction, implementation, deployment, transition to support, and ongoing enhancement and optimization.

Skills

Required

  • Proven ability to build credible, trusted relationships with business partners and act as a customer focused advocate within an IT organization
  • Experience managing enterprise application portfolios - including requirements gathering, stakeholder management, application lifecycle, and vendor oversight (CRM, Sales, Marketing, etc.)
  • Demonstrated experience leading people in a sales and marketing environment, building high-performing teams, developing talent, and delivering results in matrixed organization.
  • Excellent communication skills with demonstrated quick and clear decision-making skills.
  • Business Acumen
  • Customer Focus
  • Knowledge of Organization
  • Planning: Tactical, Strategic
  • Influencing

What the JD emphasized

  • automation-first and AI-enabled approach