Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
- Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate
- Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines
- Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications
- Implements infrastructure, configuration, and network as code for the applications and platforms in your remit
- Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
- Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
- Supports the adoption of site reliability engineering best practices within your team
- Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and root-cause hypothesis generation from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
Required qualifications, capabilities, and skills
- 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Proficient in site reliability principles and strong troubleshooting skills. Proficient in at least one programming language such as Python, Java/Spring Boot
- Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.)
- Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
- Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform. Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation
- Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
Preferred qualifications, capabilities, and skills
- AWS, Kubernetes, and Docker
- Familiarity with troubleshooting common networking technologies and issues