Summary
As an Application Support specialist in J.P. Morgan Chase Commercial & Investment Bank (CIB), you will use both creative and critical thinking skills as well as problem solving skills to maintain and continuously improve our global application systems. You would support application systems that are crucial to the daily operations of the firm. You will also your technical skills (mostly Python, Copilot and DevOps) to deep dive into front office flow related application issues and build/enhance software solution to improve the support experience for our business users.
Job Responsibilities
- Provides trade floor support to the FX and Commodities front office traders and middle office operations
- Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
- Troubleshoots complex business and infrastructure related issues with the in-house trading applications in order to ensure continuity of the business and minimum downtime of the systems
- Develops the monitoring tools, automation solutions, helper APIs and other tools to reduce the manual work
- Drives projects related to new business onboarding, infrastructure upgrades and resiliency management
**Required Qualifications, Capabilities and Skills **
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Good problem solving and analytical skills for troubleshooting issues related to front/middle office trading and infrastructure
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
- Experience with one or more general purpose programming languages (Python) and automation scripting
- Very good communications skills, both verbal and written
Preferred Qualifications, Capabilities and Skills
- Good domain knowledge of the front and/or middle office business (FX, Commodities, Rates or Credit)