Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commerical & Investment Bank - Equities Prime Financial Services Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Monitors, manages, and optimizes the production application environment to ensure applications are prepared and accessible for Business, Operations, and Clients
- Collaborates with teams and individuals across Technology, Business, and Operations to proactively resolve issues, drive improvements, and enhance efficiency
- Works closely with team members across Prime Financial Services to drive automation and implement innovative solutions that improve service delivery and reduce manual tasks for the Production Management Team
- Communicates effectively with stakeholders to address challenges and provide timely updates
- Develops and maintain strong working relationships with the business and aligned application and infrastructure support teams to enhance service delivery
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Hands on experience in technical support and applications support
- Strong communication skills and ability to work in diverse, global teams
- Advanced and demonstrable problem solving / analytical skills with a passion for technology
- Ability to work under pressure and deliver on time
- Proactive, adaptive, independent and self-managing with proven capability to lead a project initiative
- Effectively adapt to necessary changes in work requirements, roles and responsibilities
Preferred qualifications, capabilities, and skills
- Bachelor’s degree in STEM or related field, or equivalent experience
- Proficiency in Unix, SQL, Scripting, and Python
- Exposure to and/or support of cloud-based technology solutions
- Experience using AI for automating and streamlining daily tasks
- Exposure to monitoring tools such as Geneos, Dynatrace, Grafana, and Splunk
- Experience or understanding of financial markets and trading systems would be beneficial