Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Employee Platforms, you will ensure the operational stability, availability, and performance of our production application flows. In this role, you will be at the forefront of ensuring exceptional client satisfaction, working directly with end users to deliver technology support and solutions across Employee Platforms services. Working in a team of technology support analysts, you will gain experience and exposure by directly supporting JPMorgan staff across our offices, from the genius bar to the trading floor. When you join JPMorgan Chase & Co., you gain access to the best minds in the business—both as part of the JPMorgan Chase & Co. global technology community and through our partnerships with some of the most important tech firms in the world.
Job responsibilities
- Be a member of the TESS(Technology Employee Support Services) team supporting our ~400 staff in Kuala Lumpur.
- Support users fulfill their day-to-day business needs by providing timely and high-quality end-user technology support.
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders.
- To ensure operational stability and availability. Carry out root cause analysis and create action plans to remediate the identified problems.
- Collaborate and communicate effectively to achieve common goals and maintain a company standard of excellence.
- Assist in various technology refresh projects, ensuring timely completion and adherence to quality standards.
- Actively participate in brainstorming sessions and contribute towards the success of the larger organization.
- Deliver a clearly defined project or business support requirement to demonstrate your learnings.
Required qualifications, capabilities, and skills
- Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Interpersonal and communication skills to effectively collaborate with team members and stakeholders.
- Attention to detail and analytical thinking, with problem-solving capabilities.
- Self-starter, with the ability to work both independently and collaboratively as part of a team, contributing on a strategic and tactical level.
- Flexibility and resilience, with the ability to multitask and work on multiple deliverables with flawless execution.
- Proficiency with ServiceNow, Microsoft 365 Suites.
- High level of energy and integrity; demonstrates respect for a diversity of opinions and styles, with accountability and responsibility.
Preferred qualifications, capabilities, and skills
- Experiences in dealing with Telco, third party service providers, monitoring of SLA and deliverables will be an advantage.
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud