At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.
| Role
As a team, we champion the end user to drive their success through technology. We simplify the complex. As a Learning Engine for Netflix, Netflix Technology team (N-Tech) will seek out the friction users experience with technology and convert user friction into the fuel that drives effortless technology experiences.
The N-Tech Technology Systems & Operations Specialist role will manage and maintain technology services at our facilities under long term Master Lease facilities (MLAs) as well as any Netflix owned properties. It will partner directly with our Studio Management Service team acting as a point person for any technical buildouts, support requests or general inquiries. The role will act as tier 1 support for our studio support partners. These include, but are not limited to:
- Technical Infrastructure Delivery
- AV
- Infrastructure Network Engineering
- Post Services
- Enterprise Security Technology
- Studio Management Services
The intention of the Technology Systems & Operations Specialist Role is to provide premium on-site support for our internal partners as well as our external production partners. While the role will have a focus on facility management, it will have the ability to represent our service offerings on behalf of the N-Tech Technology Experience team.
| Your Responsibilities
Day to Day management of our MLA’s technical health
Room sweeps
Technical installations
Troubleshooting + escalation to various tier 2 partners
“Informed Captain” on facilities’ technical operations
Technical Support during project deployments specific to the facility
Oversight of IT and hardware managed service providers
Information tracking, as it pertains to ancillary charges and overhead budgets
Technical support for events, corporate meetings, and special internal projects
Maintenance of NFLX Experience technical standard
Daily user support “Help Desk” experience
Handle onboarding / off-boarding logistics for NFLX and 3rd party productions operating at O&M (Owned & Managed) facilities (information gathering, phone deployments, printer configurations, network profile implementation, security systems management)
Innovate on technical solutions to support user need
Customer-facing role
Dedicated studio hours / on call 24/7
Travel between sites as required, driving license would be advantageous
Tier 1 Troubleshooting and Break/Fix such as:
- User errors with technology provided
- Software problems
- Hardware malfunctions
- Post technology deployment inquiries that require a deskside visit or physical troubleshooting
- Peripheral connectivity issues
- Laptops, peripherals
- A/V
- Conference rooms
- Networking
- Telecom
- Specialty tech spaces
- Editorial
| Your Skills & Experience
- Proven technical facility management experience, preferably from a studio.
- Intimate knowledge of troubleshooting general IT, Network infrastructure, AV systems.
- Familiarity in asset tracking, management, and deployment.
- Background in physical production.
- Local/Regional knowledge (vendors, general operation standards, culture, etc).
- Strong communication skills.
- Ability to learn new technologies quickly and with minimal guidance
- Thrives on technical challenges and takes pride in solving them
- Strategic thinking both technically and business-wise
- Excellent interpersonal and communication skills
- Proven ability to work independently with minimal supervision; must be a self-motivated self-starter that can initiate ideas
- Strong ability to dive into the unknown and create clarity amidst chaos
- Flexible amid an ever-changing and growing environment
- Familiarity with AI, Large Language Models and Small Language Models
Generally, our compensation structure consists solely of hourly pay; we do not have bonuses. You choose each year how much of your compensation you want in hourly pay versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The hourly range for this role is $50.00 - $82.70.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.
Netflix is a unique culture and environment. Learn more here.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.