You will be a key contributor within Adobe’s Real Time Collaboration team. You will help build and scale the future of enterprise voice and communications for a globally distributed workforce.
This role goes beyond traditional telecom operations—focusing on cloud‑based platforms, automation, resiliency, and continuous modernization of Adobe’s communication ecosystem. You will influence architecture decisions, partner with multi‑functional teams, and help define how voice and communication services evolve to meet the needs of a growing, evolving and global business.
What You’ll Do
- Design and evolve a global Microsoft Phone environment using Direct Routing (virtual and physical SBCs) and Operator Connect, with an emphasis on scalability, resiliency, and operational efficiency.
- Drive modernization efforts, including migration from on‑prem PBX platforms (Cisco CUCM) to cloud‑native voice services.
- Partner with internal teams and carriers to build, deploy, and continuously improve telecom services across regions, ensuring high availability and performance.
- Drive end‑to‑end service delivery for enterprise voice—spanning architecture, implementation, operational support, and lifecycle management.
- Automate and standardize day‑to‑day operations such as number management, carrier workflows and monitoring.
- Assist operations partners for Tier 1 and Tier 2 problems impacting users and participate in after‑hours support for critical incidents and global change windows when required.
- Communicate effectively across geographies and time zones.
- Use telemetry and analytics to identify trends, to reduce incidents and improve service reliability.
- Perform root cause analysis and implement preventative improvements to ensure a stable environment for our users.
- Lead complex initiatives including new office deployments, global user enablement, routing optimizations, and disaster recovery capabilities.
- Support revenue‑critical users, including Sales teams using D365 Dynamics CRM with Teams Phone integration.
- Partner with Contact Center and Support teams to build and optimize global toll‑free and inbound call routing solutions.
- Serve as a technical partner to operations teams, while helping to find opportunities to reduce incident volume through proactive development and user education.
- Research and understand global telecom regulations to ensure call routing is accurate.
Experience & Technical Foundation
- 5+ years of experience supporting enterprise voice/telecom systems at scale.
- Hands‑on experience with Microsoft Phone System is strongly preferred.
- Prior PBX experience (Cisco CUCM or similar) valued as a foundation, with a clear focus on cloud migration and transformation.
- Working understanding of real-time communication protocols (SIP, RTP, SRTP), network fundamentals (TCP/IP, TLS, QoS).
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
** Let’s Adobe together**
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.
Expected Pay Range:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $115,200 -- $218,650 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In Colorado, the pay range for this position is $127,100 - $183,975 In Massachusetts, the pay range for this position is $127,100 - $183,975
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
May 13 2026 12:00 AM
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.