Job Title:
Telecom Expense Analyst
Overview:
Telecom Expense Analyst – Key Skills & Qualifications Core Responsibilities • Manage and analyze telecom invoices for voice, data, internet, wireless, and network services • Validate billing accuracy and identify billing discrepancies, overcharges, and contract compliance issues • Process telecom invoices and support monthly accruals, forecasting, and budget tracking • Work with telecom carriers and vendors to resolve billing disputes and service issues • Maintain telecom inventory records including circuits, wireless devices, and associated services • Support telecom expense management (TEM) processes and reporting • Review and reconcile telecom contracts, pricing schedules, and renewals • Assist with circuit disconnect validation, service audits, and optimization initiatives to reduce cost • Generate reporting and analytics on telecom spend, trends, and utilization • Partner with Network, Finance, Procurement, and Accounts Payable teams to ensure accurate billing and payment processes Technical Skills • Experience with Telecom Expense Management (TEM) platforms and invoice management systems • Strong understanding of telecom services including MPLS, DIA, Ethernet, SIP, POTS, wireless, and cloud connectivity • Knowledge of telecom carrier billing structures and contract terminology • Proficiency in Microsoft Excel including pivot tables, VLOOKUP/XLOOKUP, formulas, and data analysis • Experience analyzing large datasets and preparing executive-level reporting • Familiarity with purchase orders, invoicing workflows, and financial reconciliation processes • Understanding of telecom inventory management and circuit lifecycle management • Ability to interpret carrier contracts, tariffs, and service orders Analytical & Soft Skills • Strong analytical and problem-solving abilities • High attention to detail and accuracy • Excellent organizational and time management skills • Ability to manage multiple vendors and priorities simultaneously • Strong verbal and written communication skills • Ability to work cross-functionally with technical and non-technical teams • Experience handling escalations and driving issue resolution with vendors • Self-motivated with the ability to work independently in a fast-paced environment Preferred Qualifications •Ttelecom expense management, telecom billing, or telecom operations experience • Experience working in large enterprise telecom environments • Background in networking or telecommunications industry preferred • Bachelor’s degree in Business, Finance, Telecommunications, Information Systems, or related field preferred
To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.