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Job Description:
**SUMMARY: **
The primary function of the Sales Support Coordinator is to provide superior customer service to prospects inquiring about The UPS Store franchise opportunity. The role requires strict adherence to Federal Trade Commission (FTC) franchising regulations and company policies, as well as a high level of integrity, accountability, and discretion when handling financial information and personal data. Position location: San Diego CA.
ESSENTIAL DUTIES AND RESPONSIBILITIES includes but is not limited to the following:
Manage high-volume of inbound and outbound calls to franchise sales leads and applicants.
- Assist department in providing high-level support as needed.
- Act as initial contact for franchise sales inquiries.
- Maintain accurate database records and call logs.
- Handle confidential and sensitive information with a high degree of accuracy, professionalism, and discretion.
- Become familiar with companywide programs and procedures to ensure calls and issues are routed to the correct department.
EDUCATION AND/OR EXPERIENCE:
- High school degree or equivalent
- 1-3 years of demonstrated customer service or sales.
- Proficiency in problem-solving
- Ability to multitask and manage time in a fast-paced dynamic environment.
- Proficiency with MS Office Suite (i.e. Word, Excel, PowerPoint and Outlook)
- Must be able to work as part of a team.
- Excellent verbal and written communication skills in the English language.
DESIRED EDUCATION AND EXPERIENCE
- A college degree in Business Administration, Communication, Marketing, or related field.
- Expertise in conflict resolution
- Knowledge of franchising
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
**Other Criteria: **
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Pay Range:
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $21.15/hr to $34.40/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.