Join our Consumer & Community Banking Third Party Program as a hands-on Associate helping strengthen supplier oversight, performance, and compliance across sub-LOBs. In this highly collaborative role, you’ll partner with program leadership and stakeholders to execute the third-party risk framework, drive actionable reporting and continuous improvement, and ensure timely escalation and resolution of supplier issues.
As a Third Party Program Management Associate within the Consumer & Community Banking Third Party Program Management team, you are a hands-on contributor responsible for supporting the execution and oversight of third-party supplier risk management across Consumer & Community Banking sub-lines of business.
Job responsibilities:
- Support the implementation and daily operation of the third-party risk management framework across sub-LOBs, including documenting, tracking, and resolving supplier issues, conducting root cause analysis, and maintaining accurate records for traceability of remediation actions.
- Engage with stakeholders to review results, monitor adherence to third-party risk management standards and control requirements, collect and analyze key metrics and supplier performance indicators, and prepare both regular and ad hoc reports for governance forums and senior management.
- Identify and escalate framework execution failures, supplier operating failures, and incidents (such as cyber events and application outages) in accordance with established protocols, and support the documentation and communication of escalation outcomes and lessons learned.
- Assist in deep-dive evaluations of non-adherence, escalated issues, and emerging risk topics, investigate root causes, contribute to the development of targeted remediation plans, and track progress and closure of supplier issues and remediation actions.
- Collaborate with sub-LOB Points of Contact, Delivery Managers, practitioners, and cross-functional teams to drive accountability and alignment with program objectives, participate in stakeholder workshops and working groups to gather feedback and support process enhancements, and contribute to the adoption and optimization of technology solutions for reporting, data collection, and workflow management.
Required qualifications, capabilities, and skills:
- Bachelor’s degree or equivalent work experience.
- 3+ years of experience in program management, supplier management, risk management, operation or sales organizations, project management, or related field.
- Strong organizational, analytical, and problem-solving skills; attention to detail.
- Proficiency in Microsoft Office (Excel, PowerPoint) and workflow automation tools.
- Effective communicator, able to work collaboratively across teams and with senior stakeholders.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Preferred qualifications, capabilities, and skills:
- Experience supporting governance adherence and oversight structures.
- Demonstrated success in process improvement, automation, or AI/LLM Tools.
- Exposure to operations.
- Familiarity with risk management frameworks, reporting, and escalation protocols preferred.