Tier 2 - Support Engineer Production

Warner Bros Discovery Warner Bros Discovery · Media · London, United Kingdom · Technology

Tier 2 Support Engineer for live broadcast productions at Warner Bros. Discovery, focusing on studios, production, and post-production systems. Requires strong troubleshooting skills in a high-pressure broadcast environment with extensive knowledge of broadcast technology and IT systems.

What you'd actually do

  1. Work with our production markets in Stockley Park and the Nordic regions to support their systems remotely and in our apparatus room.
  2. Work with Production, to ensure the smooth running of live events.
  3. Implement ticketing through to resolution, carry out repairs and maintenance.
  4. Work on team projects as required, assist the Projects team with large scale work.
  5. Ensure that shared technical documentation is updated, and that good communication is practiced.

Skills

Required

  • Strong understanding of the production engineering environment.
  • Strong understanding of the broadcast chain.
  • Outstanding troubleshooting skills.
  • The ability to fault find from first principles.
  • Stays calm, but excels in high pressure and time critical broadcast production environments.
  • Extensive Broadcast technical background (IP video 2110, AES 67, NMOS, UHD & HD video, HDR & SDR video, 5.1 & Dolby Atmos audio, Graphics, VR/AR, replay and codecs…)
  • Good understanding of IT technologies and the associated challenge (network, virtualization, storage, cloud services, security…)
  • Ability to learn and keep up with technical changes, in a constantly changing environment.
  • Ability to prioritise.
  • Excellent communications and documentation skills.
  • Strong team member with self-motivation and consistent customer service understanding the needs of the business.
  • An appreciation of project management.
  • Working knowledge of health & safety best practice.

What the JD emphasized

  • production engineering environment
  • broadcast chain
  • troubleshooting skills
  • fault find from first principles
  • high pressure and time critical broadcast production environments
  • Broadcast technical background
  • IT technologies