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**Job Function: **
Human Resources
**Job Sub Function: **
Total Rewards
Job Category:
Professional
All Job Posting Locations:
Prague, Czechia
Job Description:
The Total Rewards Senior Analyst is responsible for the following:
- Effective execution of end-to-end processes related to the administration of Company benefits policies and compliance with statutory benefits in two or more countries.
- Ensuring a seamless experience for TR customers when using the GS HR services.
- Ensuring compliance to the defined processes when engaging with the various end users and stakeholders (employees, managers, other GS, CSTRs, BUHRs and suppliers).
- Collaborate closely with HR teams, external vendors, and various stakeholders to ensure the effective delivery of benefits programs, while providing support and guidance to employees on benefits-related inquiries.
Major Duties & Responsibilities:
Case Management, Benefits and Leave Administration and Vendor Management
Case Management
- Manage resolution of cases following the established Internal Operating Procedure (IOP).
- Resolve cases with focus on integrity, completeness, timeliness, and accuracy of data/information to ensure high level of customer satisfaction and deliver on agreed metrics (i.e. Average Lead Time, SLA adherence, PRR, NPS)
- Ensure timely escalation to determine appropriate action and support needed.
- Assist and encourage users/customers to make effective use of self-service options, systems, products, service, etc. in order to drive rapid resolution of cases and to empower customers; educate and inform customers of the full range of HR services available to them.
- Ensure policy and legal compliance.
- Identify case challenges and opportunities and provides research and knowledge solutions.
- Handle complex and/or functional inquiries/requests
Benefits and Leave Administration
- Ensure seamless delivery of TR services specific to the administration of Company benefits/leaves policies and compliance with statutory benefits.
- Ensure all TR documents are updated regularly
- Collaborate and coordinate with cross-functional teams in the implementation of new benefits initiatives or enhancements and changes in policies or processes, leading the development of communication materials for such.
- Develop and maintain comprehensive documentation for benefits policies and procedures, providing training and support to other HR teams and employees as needed.
- Contribute positively to a knowledge sharing environment by documenting and sharing of all relevant working experiences with issues resolution creating a knowledge database for future reference.
- Monitor and report on utilization and trends in benefits offerings, providing insights and recommendations for continuous improvement of the benefits programs.
- Respond to complex employee inquiries/cases related to benefits, providing exceptional customer service and support to enhance employee engagement and understanding of their benefits options.
Projects/Programs/Process Improvements/Other Tasks
- Take ownership of specific yearly/monthly activities as per the yearly calendar, for example Year End, CBA related activities etc.
- Identify opportunities for program/process improvement, provides research and knowledge for solutions and lead the overall execution.
- Lead the development and implementation of functional or cross-functional projects.
- Perform specific Compensation-related tasks as necessary.
- Support major projects such as acquisitions, divestitures, or restructuring related to benefits programs/processes.
- Coach more junior colleagues, providing guidance on policy/process implementation and sharing best practices.
- Perform other tasks as may be assigned.
Required Years of Related Experience: 3-5 years of related experience
Required Knowledge, Skills and Abilities:
- Fluency in German and English
- Experience in benefits administration or a related HR function, with a strong understanding of multi-country benefits programs and compliance.
- Extensive understanding of HR Functional domains (Benefits, Compensation, HRIS, Workforce Data Administration, HR Business Partnering, Employee Relations) or Payroll
- Experience in case management and using case & knowledge management tools (ideally SNOW)
- Experience in Workday/Aon FYB
- Big data processing
Preferred Knowledge, Skills and Abilities:
- Knowledge of labor laws
Key Working Relationships:
Internal:
- Employees and Managers
- Global Services teams
- Corporate Services Total Rewards
- BUHRs
External:
- Benefits Vendors
**Required Skills: **
Compensation Administration, Employee Data Management, German Language, HR Benefits, Total Reward Management
Preferred Skills:
Change Management, Coaching, Communication, Compensation and Benefits Policies and Procedures, Compensation and Benefits Trends, Compensation Management, Data Savvy, Employee Compensation and Benefits, Employee Rewards Programs, HR Strategic Management, Issue Escalation, Job Evaluations, Problem Solving, Process Improvements, Salary Benchmarking, Talent Management
The anticipated base pay range for this position is:
Kč704,000.00 - Kč1,135,050.00
Benefits:
In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.
*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.