Join our Broker‑Dealer Servicing team and help deliver accurate, timely transaction processing in a fast‑paced capital markets environment. Be at the heart of reconciliations, controls, and regulatory reporting while partnering with stakeholders across operations and the business. Grow your expertise and make a measurable impact through process improvement and strong execution discipline.
As a Broker‑Dealer Servicing Operations Associate in the Broker‑Dealer Servicing team, you will support day‑to‑day transaction processing, reconciliations, controls, and regulatory reporting activities. You will process invoices and payments, balance accounts, investigate breaks, and maintain accurate books and records across internal entities and client accounts. You will collaborate with internal partners to resolve discrepancies and support strategic initiatives and workflow improvements. You will operate with a strong control mindset, ensuring adherence to policies and service level commitments.
Job responsibilities
- Process transactions and facilitate accurate, timely payment of invoices to counterparties and brokers, meeting service levels and production workflows.
- Support strategic initiatives, workflow design, and implementation of department goals and objectives.
- Ensure adherence to firm policies and deliver special projects in a competent and cost‑effective manner.
- Build strong working relationships with functional managers and develop knowledge of prime brokerage and clearing operations.
- Balance internal entities within books and records processing streams, including omnibus, suspense, and inter‑company trading accounts, and perform daily bank account balancing.
- Monitor data processing charges allocated to designated operational areas.
- Reconcile delivery‑versus‑payment account balances and investigate security and nostro position or transaction breaks for proprietary and prime brokerage accounts.
- Analyze, accrue, allocate, and pay fees and invoices, including ECN invoices, SEC fees (direct and non‑direct), and international bank, floor brokerage, and stock loan fees.
- Process and execute receipt and payment of CMTA commissions and reconcile related receivable and payable accounts, including client notifications for cash and stock transfers.
- Process invoices from external parties and resolve or escalate discrepancies to the appropriate internal teams.
- Process journals to firm and client accounts to resolve breaks and reconcile cash flows through multiple systems and client accounts.
Required qualifications, capabilities, and skills
- 3+ years of experience in capital markets operations, securities operations, or broker‑dealer servicing.
- Working knowledge of reconciliation and books and records processes, including cash and position break investigation.
- Ability to process invoices, fees, and payments accurately and on time while meeting service level commitments.
- Strong risk and control mindset with strict adherence to policies, procedures, and quality standards.
- Strong analytical and problem‑solving skills, including ability to investigate exceptions and drive resolution.
- Strong attention to detail and ability to work with high volumes under tight deadlines.
- Effective written and verbal communication skills and ability to collaborate across functions.
- Proficiency in Microsoft Office, especially Excel, for analysis and reporting.
- Ability to manage multiple priorities and support business initiatives and special projects.
- Ability to work independently and as part of a team in a fast‑paced production environment.
- Willingness to continuously build product and process knowledge.
Preferred qualifications, capabilities, and skills
- Experience across securities operations and trade lifecycle processes spanning products and asset classes.
- Experience with data, automation, or visualization tools (e.g., Alteryx, Tableau, SAS; Power BI).
- Knowledge of data governance, lineage, and quality frameworks, including evidencing controls for audit or regulatory review.
- Exposure to AI or machine learning concepts applied to operations use cases.
- Exposure to cloud data platforms and workflow orchestration tools.
- Experience partnering with middle office, settlements, and agent banks to resolve breaks.
- Experience supporting regulatory reporting in broker‑dealer environments.