Trade Operations Supervisor – Import & Export

Johnson & Johnson Johnson & Johnson · Pharma · São José dos Campos, São Paulo, Brazil +1

This role oversees day-to-day import and export activities within Johnson & Johnson's Supply Chain, focusing on ensuring timely issue resolution, compliance with international trade regulations, and high performance from 4PL providers and customs brokers. The position involves leading continuous improvement initiatives, developing compliant processes, partnering with various internal functions, and serving as a key interface with customs authorities and regulatory bodies. It requires strong analytical, problem-solving, and leadership skills, with a minimum of 6-8 years of experience in international trade.

What you'd actually do

  1. Oversee and monitor day-to-day import and export activities, ensuring timely issue resolution and appropriate management of customer concerns.
  2. Build stakeholder trust through consistent delivery, transparency, and effective communication.
  3. Ensure high performance from the contracted 4PL and customs broker across end-to-end activities, enabling delivery of business goals while building long-term capabilities.
  4. Lead continuous improvement through Lean initiatives that enhance efficiency, compliance, and service performance.
  5. Develop and implement compliant processes and procedures for all import and export activities.

Skills

Required

  • Bachelor's degree in International Trade (preferred), Supply Chain Management, Engineering, or a related field.
  • Strong analytical and process-oriented mindset, with sound decision-making and problem-solving skills.
  • Minimum of 6 to 8 years of experience in International Trade, including import, export, and drawback processes.
  • Fluent in English
  • Intermediate in Spanish
  • Experience managing Brazilian special regimes (Recof, AEO, drawback)
  • Experience managing 3rd party Logistics providers
  • Experience with the Brazilian AEO program
  • Experience in managing people
  • Proactive approach and Ability to Persuade and influence others in a multicultural environment
  • Strong business acumen and understanding of the end to end supply chain.
  • Great communication skills on all levels (bottom up & top down)
  • Interpersonal skills
  • Experience working in a highly matrixed, global organization. Multi sector experience preferred.
  • Quick to learn

Nice to have

  • Experience with ANVISA related processes and industry will be a Plus
  • Professional certifications such as: APICS, Lean or Six Sigma will be a differential

What the JD emphasized

  • Experience managing Brazilian special regimes (Recof, AEO, drawback)
  • Experience with the Brazilian AEO program
  • Experience managing 3rd party Logistics providers
  • Experience with ANVISA related processes and industry will be a Plus