Are you ready to be at the forefront of digital payments? Join our Foreign Exchange Operations team specializing in payments validation & quality control to make a meaningful impact by ensuring seamless financial transactions. This is your opportunity to grow your career in a fast-paced environment, where your contributions will be valued and your skills will be honed.
As a Payments Control Specialist within Global Foreign Exchange Operations, you will play a crucial role in the smooth transfer of funds between various parties and help maintain our reputation of excellent service and secure financial transactions. Your responsibilities will include payment processing across various Foreign Exchange & Foreign Exchange Operations products, such as the transfer of funds between financial institutions, prime brokerage & corporate clients. This involves performing a stringent due diligence of the payment instructions with the source, controlling funds transfer, exception processing, liaising with external clients; banks in the payment chain & internal groups.
Job responsibilities
- Execute high-volume and critical payment processing tasks, one of which is validating global currency fund transfers to ensure accurate and timely transactions, following established procedures.
- Process payments for Foreign Exchange & Foreign Exchange Operations products and verification, performing detailed and analytical research, reviewing exceptions, fund controls, and client investigation.
- Identify, resolve, or escalate either procedural issues or operational errors that may arise during the processing of payments & maintain the highest level of standards to mitigate risk.
- Collaborate with cross-functional and cross-locational teams and clients, maintaining productive relationships to drive mutually beneficial outcomes in line with team objectives.
- Detect and escalate potential payment errors and help prevent financial and reputational damage to the institution.
- Contribute to process optimization initiatives, including projects to identify inefficiencies, improving quality, and enhance the customers experience.
- Coach, train, or mentor team members to deliver to our high service standards for productivity, quality, and customer experience.
- Interface with other operations departments to research and resolve inquiries, such as escalated matters.
- Learn and apply skills in innovation, market product knowledge, and artificial intelligence to identify opportunities to improve and optimize payment lifecycle processes.
Required qualifications, capabilities, and skills
- Five or more years of combined or relative experience within settlements, including expertise in Foreign Exchange, Derivatives, or Payments Operations, with a solid understanding of global payment processing, standard operating procedures, and customer-specific instructions.
- Execute settlements and payment processing tasks with precise time management to ensure timely and accurate completion.
- Apply advanced analytical techniques and critical thinking to resolve moderately complex issues and generate actionable insights.
- Perform quantitative data analysis, interpret results, and leverage findings to inform decision-making and optimize processes.
- Ensure transaction accuracy, thorough reconciliation, and compliance with internal policies and regulatory standards.
- Produce technical documentation and reports; collaborate with cross-functional teams to drive process improvements.
- Operate across global time zones, utilize intermediate technical skills, and respond rapidly to operational requirements and system challenges.
Preferred qualifications, capabilities, and skills
- Demonstrated working experience with Excel, Tableau, and/or Alteryx for data analysis and reporting.