As a Transactions Manager I within JPMorganChase, you will be at the forefront of managing dynamic teams that process daily document transactions and extract checks and remittances. Your role is pivotal in leveraging your extensive knowledge of transaction and operations management to ensure the seamless integration of cutting-edge technology services for capturing client information. You will excel in delegating tasks, managing conflicts, and enhancing the customer experience, all while fostering a culture of innovation and strategic thinking within your team.
In this role, you will take charge of remittance processing operations, setting ambitious daily production goals and crafting action plans to boost productivity and quality. Your ability to build strong relationships with other operations departments will be key in researching and resolving inquiries. Additionally, you will lead or participate in projects that aim to enhance operations and elevate the customer experience, driving impactful change across the organization.
Job responsibilities
- Lead teams in processing document transactions and extracting checks and remittances, while optimizing strategic priorities to enhance productivity, quality, and customer experience.
- Oversee remittance processing by setting production goals, delegating tasks, evaluating performance, and implementing action plans to ensure high productivity and quality.
- Manage shift operations, resolve production or quality issues, and escalate process delays to management and stakeholders as needed.
- Utilize strategic thinking and sound judgment in decision-making, fostering a collaborative and engaged team environment through effective leadership and communication.
- Analyze data to identify and resolve procedural issues, support junior team members, and build strong relationships with other departments to address inquiries.
- Drive innovation by leveraging skills in market products and artificial intelligence to optimize transaction processes and support new technology implementation.
- Participate in projects aimed at enhancing operations and customer experience, while coaching and mentoring team members to develop leadership and operational talent.
- Communicate effectively with the team, providing strategic communications and simplifying complex information, ensuring compliance with guidelines, policies, and procedures.
Required qualifications, capabilities, and skills
- Minimum two years of operations leadership or management experience in remittance processing or equivalent expertise
- Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver towards business priorities and objectives.
- Ability to understand, navigate, and manage end-to-end operational processes, including identifying, resolving, or escalating breaks or issues.
- Demonstrated proficiency in using automation technologies to optimize transaction processing and implement automation initiatives.
- Experience in applying data and technical acumen to interpret models and diagram as well as to make data-informed decisions or recommendations to optimize transaction management.
- Proven track record in enhancing customer experience, understanding how customers interact and perceive a brand or business throughout the entire customer journey.
- Work Schedule and Shift Differential must be input as applicable. This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
Work schedule: Friday - Tuesday 6:00am – 2:30pm
Shift differential: 10%
This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.