Bring your operations leadership to a team where your decisions directly improve customer outcomes, quality, and risk management.
As a Transactions Manager II within JPMorganChase, you will lead teams responsible for processing legal document transactions, including extracting checks and remittances. You will use operations management expertise, data-driven decision-making, and strong people leadership to improve productivity, quality, customer experience, and risk outcomes. You will ensure work is performed in alignment with applicable state rules and regulatory requirements. You will foster a collaborative culture with strong employee engagement and develop leaders beyond day-to-day responsibilities. You will also leverage artificial intelligence tools (including prompt writing) to drive innovation and support process excellence.
**Job responsibilities **
- Lead daily processing of legal document transactions, including extraction of checks and remittances, aligned to department priorities (productivity, quality, customer experience, and risk).
- Set daily production goals, delegate work, evaluate performance, and execute action plans to optimize outcomes.
- Manage shift operations by resolving production and quality issues and escalating delays or breakdowns to leaders and stakeholders as needed.
- Ensure adherence to state rules, controls, and regulatory requirements while maintaining operational discipline.
- Use strategic thinking, operational judgment, and data literacy to make decisions that impact short-term priorities and team performance.
- Analyze end-to-end workflows to identify root causes, critical issues, and opportunities for process optimization and risk reduction.
- Leverage AI tools and prompt writing to improve accuracy, guide effective use of AI outputs, and support new technology implementation.
- Build an inclusive, high-engagement team culture with clear expectations, coaching, and recognition.
- Develop and mentor leaders, supporting career growth beyond day-to-day responsibilities.
**Required qualifications, capabilities, and skills **
- At least 3 years of experience managing teams in a transaction processing (or similar operations) environment.
- Demonstrated ability to lead performance across productivity, quality, and customer experience while minimizing operational risk.
- Strong analytical and problem-solving skills, including issue identification, root cause analysis, and corrective action execution.
- Experience implementing or optimizing automation and/or process improvements in an operations setting.
- Working knowledge of compliance and control requirements; ability to execute consistently within regulated processes.
- Proficiency using AI tools in day-to-day work, including the ability to write effective prompts and validate outputs.
- Strong communication skills, including escalation, stakeholder updates, and clear direction-setting for teams.
- Proven people leadership skills (coaching, performance management, engagement, and talent development).
**Preferred qualifications, capabilities, and skills **
- Experience supporting legal document processing, remittances, lockbox, or similar document-intensive operations.
- Experience leading change initiatives across multiple workflows or shifts.
- Demonstrated success using data (dashboards, KPIs, trend analysis) to drive sustained performance improvement.
- Experience partnering with technology teams to implement new tools or workflow enhancements.