Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
At Bank of America, each day brings innovation and opportunity. We are dedicated to delivering differentiated treasury solutions for our clients by combining leading‑edge technology with strong risk discipline and a client‑centric mindset. This role supports the ongoing growth and evolution of U.S. Real‑Time Payments (RTP) and related instant payments capabilities.
Business Management and Performance
- Analyze and monitor the competitive landscape across B2B and B2C payments, with a focus on real‑time and instant payment solutions, through partnership with internal lines of business (Emerging Payments, Retail, Card, Trade, GWIM, Markets, Sales, and Marketing) and participation in external networks and industry forums (e.g., The Clearing House).
- Identify priority client segments, industries, and use cases to support pipeline development, inform product enhancements, and improve product profitability and client experience.
- Support development and execution of the RTP product roadmap by translating strategic priorities into clearly defined initiatives, investment rationale, and delivery milestones.
- Prepare and support business cases, financial analyses, and performance metrics for product enhancements, regulatory initiatives, and risk‑driven investments.
- Contribute to revenue growth initiatives by supporting go‑to‑market activities, client engagement strategies, and product positioning in partnership with Sales and Coverage teams.
- Collaborate closely with Global Payments, Enterprise Payments, and Retail product partners to evaluate and advance B2B, B2C, and C2B use cases, supporting client deals and solution design.
Product Development, Risk, and Operational Management
Lead definition and documentation of product requirements and enhancements, incorporating voice‑of‑customer insights, usage analytics, regulatory considerations, and competitive assessments.
Partner with Technology, Operations, Digital Channels, and Servicing teams to deliver product releases, manage dependencies, and ensure stable and scalable product performance.
Support ongoing client servicing by working with Sales, Operations, and Fulfillment teams to manage client impacts, address escalations, and drive continuous improvement in client outcomes.
Monitor product performance, client experience trends, operational metrics, and risk events; support remediation, mitigation initiatives, and related projects as required.
Execute product risk and compliance responsibilities, including participation in product risk assessments, adherence to enterprise standards and policies, regulatory readiness activities, and issue management routines.
Required Skills:
- Collaborative and Inclusive: Proven ability to work effectively across multiple lines of business and functions, value diverse perspectives, and contribute to shared outcomes in a matrixed environment.
- Engaged and Client Focused: Demonstrated commitment to delivering high quality treasury and payments solutions with a strong understanding of client needs and business priorities.
- Innovative and Analytical: Ability to identify practical, data driven product improvements, apply structured problem solving, and incorporate market, client, and risk considerations into recommendations.
- Confident and Adaptive Communicator: Strong verbal and written communication skills, with the ability to build relationships, influence partners, and adapt messaging for technical and non technical audiences.
- Minimum 7 years of banking experience, preferably within payments or treasury, with hands on experience in product management, product development, risk management, and/or financial management.
- Strong organizational skills with demonstrated ability to manage multiple initiatives, meet deadlines, and execute with limited supervision.
- Experience supporting or executing product risk routines, including risk assessments, control reviews, or issue management.
- Ability to quickly learn and apply end to end payment processes, including operational workflows, technology dependencies, and client buying behavior across segments.
- Experience analyzing and reporting product or business financials, including performance metrics and investment rationale.
- High attention to detail with strong analytical, problem solving, and decision support capabilities.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint, with experience producing analysis, business cases, and senior level presentations.
- Bachelor's Degree required
Desired Skills:
- Hands on experience with real time or instant payments platforms, with strong preference for RTP (The Clearing House) and/or FedNow, including exposure to network rules, settlement models, and transaction flows.
- Practical understanding of instant payments use cases across B2B, B2C, and C2B, including how clients leverage real time payments for liquidity, A/R–A/P optimization, or embedded payment solutions.
- Experience supporting product enhancements or changes tied to payment network requirements, regulatory updates, or network rule changes (e.g., RTP or FedNow updates).
- Exposure to client implementation, onboarding, or post launch support for payment products, particularly within real time or faster payments environments.
- Familiarity with ISO 20022 concepts as applied to instant payments, including messaging standards or data rich payment use cases.
- Participation in payments focused working groups, industry forums, or network engagements related to faster payments or emerging payment rails.
Skills:
- Leadership Development
- Product Design and Development
- Product Management
- Project Management
- Strategy Planning and Development
- Innovative Thinking
- Performance Management
- Process Management
- Relationship Building
- Agile Practices
- Business Acumen
- Business Development
- Oral Communications
- Process Effectiveness
Shift:
1st shift (United States of America)
**Hours Per Week: **
40
Pay Transparency details
US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)
Pay and benefits information
Pay range
$126,500.00 - $246,000.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.