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**Job Function: **
Technology Product & Platform Management
**Job Sub Function: **
Technology Operations Support
Job Category:
Scientific/Technology
All Job Posting Locations:
San Angelo, Texas, United States of America
Job Description:
We are recruiting for a Technology Services (TS) MLL Site Service Owner at San Angelo, TX.
The TS MLL Site Service Owner will have accountability for end to end infrastructure, reliability, and continuous improvement of IT services that enable supply chain innovation across multiple MedTech business units. Ensure secure, compliant, and resilient operations across lab computing, instrument workstations, segmented/ICE networks, and integrated IT/OT capabilities.
Candidate will have deep knowledge of Manufacturing and/or Distribution processes and their IT needs. There will be direct responsibility of leading employees as well as contracted resources via a third-party and through other organizations. Experience in a complex environment and leading support teams is required.
- Accountable for all aspects of delivery of Technology Services to the site, including, IT uptime, reliability, and service delivery for MLL site.
- Communicates back to the Business Technology Leads and Product Line teams, on status on the delivery of features, functionality, and applications.
- Support and delivery for existing manufacturing systems to ensure sites operate to business needs and issues are resolved as they arise.
- Handle partner concerns where needed for new demand or delays to committed dates on service requests.
- Provide input to Product Line Owners for future requirements, especially key business capabilities, and the associated value to the Product Line – as an input to craft the product strategy.
- End-to-end IT risk management at the site including lifecycle management, information security.
- Ensure IT uptime and operations reliability and IT services are delivered per SLA.
- Ensure incidents are followed up if/when needed for root cause investigation and preventative action.
- Communications on updates, requested statistics and service level compliance.
- Direct extended, global, enterprise teams of internal and external professionals.
- Management of the contracted support and delivery teams to maximize value.
- Ensure team and vendors are trained to site Quality Management System (QMS) and JJT QMS.
Qualifications
Required Knowledge, Skills and Abilities:
- 6+ years’ experience supporting Supply Chain/Manufacturing required.
- Experience in GxP systems, Computer System Validation and consistent record in the support of FDA regulated systems and business required.
- Experience in application development and support preferred.
- Understanding and Experience in technology infrastructure including networking, processing and storage preferred.
- Strong problem solving, and data driven decision making skills required.
- Solid grasp of IT Service Management frameworks preferred.
- Track record in optimizing processes and delivering upon cost reduction challenges required.
- Good communication skills required including at the executive level.
- Understanding of project management frameworks including Agile/DevOps.
- People management experience required.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.
**Required Skills: **
Preferred Skills:
Coaching, Communication, Continuous Improvement, Critical Thinking, Human-Computer Interaction (HCI), Industry Analysis, Product Knowledge, Product Lifecycle Management (PLM), Relationship Building, Root Cause Analysis (RCA), Service Request Management, Software Development Management, Stakeholder Engagement, System Administration, Technical Credibility, Technical Support, Technologically Savvy