As a TrackWise Delivery Consultant, you will support all phases of project delivery and implementation. This includes analyzing and documenting customer business requirements, conducting requirement gathering workshops with customers, and configuring and installing software as a service solution (SaaS). This is a unique opportunity to be a part of a great team working with premier accounts. This position will interact with various levels of management and will have great visibility both internally and externally.
You will work with a professional services project manager and operate on a hybrid schedule.
In this role, you will have a broad impact on customer satisfaction, operational efficiency, team performance, customer retention, innovation and brand perception. Your expertise and leadership in customer engagements contribute to the organization’s success in delivering outstanding implementation experiences and building strong customer relationships.
Work closely with the team of customer delivery professionals
Develop and implement strategies to improve customer satisfaction and loyalty
Resolve complex customer issues and escalations
Collaborate with cross-functional teams to drive process improvements
Analyse customer data and trends to identify areas for improvement
Technical Skills – min. 5 years of proven experience in an analytical or business/quality systems environment, familiarity with writing user stories and capturing them in tools - mandatory,Agile accelerator, Jira, Excel, familiarity with any database management system (DBMS) such as Oracle and/or MS SQL Server - is a plus
Salesforce Experience & Certification – min. 3 years hands-on Salesforce Admin experience, including creating workflows and reports/dashboards - mandatory, Salesforce certifications and Trackwise experience - is a **plus **
Soft Skills - excellent analytical, logical, presentation and interpersonal communication skills as it relates to customer facing requirements gathering and solution consulting in a SaaS environment
**Language Skills - **fluent English - mandatory, **German **or **French **- nice to have
**Education **- Bachelor’s degree in Business, Computer Science, Data Analysis, Engineering, or related field
Must be willing to travel 25%
Our offer:
- State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town
- Fruits bowls and sports activities to support your health and well-being
- Daily paid break - 30 mins and flexible working hours
- Hybrid work arrangement to support your work-life balance
- Competitive Salary regularly increased based on your performance
- Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
- Generali Insurance (Accident Insurance)
- Referrals bonuses for all open jobs and recognition programs
- Comprehensive induction, ongoing training and development to set you up for success
- In-house and external learning platforms supporting development opportunities
- Work experience opportunities to help you grow your career with us
- Global employee networks to help you connect and grow
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
- Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
- Frequent Employee Engagement activities supporting inclusive and diverse work environment
- Contribution to social benefits like x-mas benefit, holiday, engagement events from company social fund.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#FutureShaper