About the Role
Are you ready to join one of Uber’s strategic priorities for growth?
Direct is our fast growing last mile delivery solution for merchants with their own sales channels. Without having their own on-demand logistics capability, merchants are looking for a partner who can fulfill the requirement for last-mile delivery. With millions of drivers and couriers providing on-demand logistics through our existing marketplaces, Uber Direct allows all merchants as well as aggregators and other platforms to leverage our network of courier partners, fulfilling the on-demand last-mile-delivery service for orders on their own app and websites. Uber Direct has the potential to be our next multi-billion dollar business and is an important requirement for our existing marketplace partners.
We are looking for a commercial business leader for Poland (and soon Czech Republic) to lead our Direct business through its next phase of hypergrowth. You will be responsible for designing and executing the winning Sales and Account management strategy for the market. This will include building a robust pipeline, identifying operational and product-related growth and improvement opportunities, and aligning a set of cross functional teams to collaboratively grow those businesses through best-in-class Sales and Account management. You will also need to coordinate with local and regional operations teams to ensure continuous improvement for our Direct partners’ operations.
This role calls for a well-rounded combination of strategic thinking, commercial skills, operational excellence and leadership. We operate in a fast paced environment, so we are looking for a highly adaptable candidate who is able to pivot between long-term strategic initiatives one moment and rapid, tactical actions the next.
What the Candidate Will Do
- Sales - Closing the best partnerships with the right merchants, at the right commercials, with a strong cross-functional commercial team
- Account Management - Driving growth, operational excellence and financial sustainability with our merchant partners
- Customer Experience - Ensure the end-to-end experience for our merchants is easy, and operations flow with high levels of reliability. Work closely with our scaled Operations team to escalate, resolve and improve when our experience is not at the desired level.
- Local Leadership - Voicing local nuances and Direct partner needs to our local, regional and global teams. Lead Customer Success Managers to achieve our ambitious growth targets
- This is the ideal role for someone with a strategic mindset coupled with next-level account management skills and an operational curiosity.
Basic Qualifications
- Leadership - ability to rally and motivate a (cross-functional) team behind a common goal, even in rapidly changing situations and disruptive environments. You're a self-starter and take initiative to seize opportunities but also have the adaptability to change and execute quickly (pivoting from long-term thinking to immediate action tactical responses).
- Commercial acumen - ability to build a creative commercial strategy in a fast-growing market, closing quality deals under intense competitive pressure. We are looking for a leader who understands our merchant partners' motivations, is capable of navigating difficult commercial conversations and can coach their team in delivering operational excellence with our partners.
- Problem solving & operational excellence - a constant appetite and ability to analyze complex situations using a vast range of inputs, drawing simple conclusions and translating them into actionable plans. We operate with imperfect data in a rapidly changing environment, and need a leader capable of translating cross-functional inputs into logical conclusions and simple plans for their merchants.
- Business acumen - ability to link our business performance metrics (incl. financials) with our team's actions on the ground. This role requires a strong understanding of our unit economics and the key drivers of our revenues and costs.
- Influencing skills - experience of navigating a global matrix org and building deep, trust-based relationships with a diverse stakeholder set including senior leadership in a constantly changing, rapid growth environment with tight deadlines
Preferred Qualifications
- 6+ years of hands-on experience with account management, project management, operations, consulting, or other related experience
- 2+ years of experience as a people manager
- Polish and English fluency a must
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.