Unified Communications Engineer

Jane Street · Quant · Singapore · IT and Systems Engineering

Unified Communications Engineer to grow, monitor, and manage global voice and video infrastructure, focusing on end-user setup, asset management, and collaboration/telephony systems. Responsibilities include improving tooling, monitoring, hardware refreshes, and configuration changes, while minimizing downtime. The role involves interfacing with IT Operations, Cybersecurity, and Networking for capacity planning, standards development, and documentation.

What you'd actually do

  1. grow, monitor and manage our global voice and video infrastructure
  2. deliver smart solutions in a fast-paced environment without disrupting the daily workflow
  3. improving tooling and monitoring, refreshing hardware for meeting rooms and executing software and hardware configuration changes globally, while minimising downtime for various collaboration services
  4. serving as an escalation point for users and other technology groups
  5. provide capacity planning, develop standards and best practices and improve documentation across our global UC infrastructure

Skills

Required

  • configuring and supporting Cisco UC and Collaboration Product Suite (versions 12.5+)
  • Cisco Meeting Server
  • Cisco Expressway
  • SIP configuration and Session Border Controllers
  • PSTN SIP trunking
  • UC compliance products
  • modern voice recording platforms (Verint, Nice, Calabrio, etc.)
  • messaging archiving products (Movius, LeapXpert, Smarsh, etc.)
  • Cisco APIs for UC products
  • API automations using Python, PowerShell
  • upgrading and maintaining Cisco UC products
  • supporting phones, softphones and video conferencing endpoints
  • integrating cloud-based conferencing technologies (Webex, Zoom, Teams)
  • collecting and interpreting log files
  • virtualisation of Cisco UC applications
  • current security standards

Nice to have

  • fluency in Mandarin

What the JD emphasized

  • 7+ years of in-depth experience configuring and supporting the Cisco UC and Collaboration Product Suite in a multi-cluster environment
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About the Position

We are looking for a Unified Communications Engineer to help grow, monitor and manage our global voice and video infrastructure. This role sits within our larger IT group and will require you to deliver smart solutions in a fast-paced environment without disrupting the daily workflow.

The Unified Communications team is responsible for end-user setup (devices and profiles), asset management and all infrastructure related to collaboration and telephony. Our projects include improving tooling and monitoring, refreshing hardware for meeting rooms and executing software and hardware configuration changes globally, while minimising downtime for various collaboration services.

Our UC Engineers are experts at multitasking, monitoring alarms generated by our voice and video systems and juggling project-related tasks, all while serving as an escalation point for users and other technology groups. You’ll interface daily with different tech teams across the firm — IT Operations, Cybersecurity and Networking — to provide capacity planning, develop standards and best practices and improve documentation across our global UC infrastructure.

The right candidate will be passionate about solving complex problems and supporting users with robust and flexible technical solutions.

About You

  • Have 7+ years of in-depth experience configuring and supporting the Cisco UC and Collaboration Product Suite in a multi-cluster environment, including:

    • Cisco Unified Communications Manager versions 12.5+
    • Cisco Meeting Server
    • Cisco Expressway

  • Have excellent knowledge of SIP, including implementing Session Border Controllers and PSTN SIP trunking

  • Understand UC compliance products, and have experience with modern voice recording platforms (Verint, Nice, Calabrio, etc.) and messaging archiving products (Movius, LeapXpert, Smarsh, etc.)

  • Have a working knowledge of Cisco APIs related to UC products, and experience with creating API automations using Python, PowerShell, etc.

  • Experienced with upgrading and maintaining Cisco UC products, including supporting phones, softphones and video conferencing endpoints

  • Experienced with integrating cloud-based conferencing technologies (Webex, Zoom, Teams, etc.) to on-premise infrastructure

  • Able to collect and interpret log files, collaborate with support partners to solve problems while maintaining system stability and properly manage expectations with colleagues and users

  • Familiar with the virtualisation of Cisco UC applications on enterprise-grade servers (HPE, Dell, Cisco, etc.)

  • Have a strong understanding of current security standards and expectations, and the ability to troubleshoot and use creative thinking to resolve issues

  • Fluent in English; fluency in Mandarin is preferred

_If you're a recruiting agency and want to partner with us, please reach out to agency-partnerships@janestreet.com. _