(usa) Asset Protection Operations Coach

Walmart Walmart · Retail · Adel, GA

This role focuses on driving sales through effective merchandise presentation, leading and developing teams, ensuring exceptional customer service, controlling merchandise loss, investigating policy violations, monitoring safety and risk controls, managing training, and overseeing claims and receiving operations. It emphasizes compliance with company policies and values.

What you'd actually do

  1. Drives sales by ensuring effective merchandise presentation for example accurate and competitive pricing proper signing inventory levels cleanliness of the area assessing economic trends and community needs overseeing the stocking and rotation of merchandise setting up cleaning and organizing product displays and securing fragile and high shrink merchandise
  2. Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback Tour to Teach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiatives merchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively
  3. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBW service model managing and supporting customer service initiatives for example store of the community and community outreach programs ensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience
  4. Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties setting clear expectations providing associate recognition communicating expectations consistently and effectively ensuring awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential
  5. Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives Builds accountability for policies and procedures Measures adherence to loss prevention policies and procedures Reviews variances to inventory reports Conducts operational and pre inventory reviews Gathers data audits results and monitors deficiency trends Identifies improvement opportunities Communicates and works with managers and associates to determine corrections needed to inventory controls Influences the implementation and execution of control corrections Trains managers and associates operational controls and processes in multiple stores

Skills

Required

  • merchandise presentation
  • team leadership
  • customer service
  • loss prevention
  • investigation
  • safety management
  • training development
  • claims processing
  • receiving operations
  • compliance

Nice to have

  • retail operations
  • inventory management
  • policy enforcement
  • communication
  • problem-solving