(usa) Fashion Coach

Walmart Walmart · Retail · (USA) AL MONTGOMERY 00938 WM SUPERCENTER

This role is a Fashion Coach at Walmart, responsible for supervising and developing hourly associates, coordinating job-related activities, leading and developing teams, ensuring customer service standards, and driving the financial performance and sales of a store area. It involves hiring, training, mentoring, setting expectations, managing P&L statements, and ensuring operational processes and merchandise presentation are effective. The role also emphasizes a culture of belonging, integrity, and customer focus.

What you'd actually do

  1. Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively promoting a belonging mindset in the workplace and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
  2. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
  3. Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.
  4. Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
  5. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.

Skills

Required

  • Supervision
  • Team Leadership
  • Customer Service
  • Sales
  • Financial Management (P&L)
  • Operations Management
  • Merchandising
  • Training and Development
  • Communication
  • Problem-Solving

Nice to have

  • Fashion knowledge
  • Retail management experience