Position Summary...
About the team: The Platform Stability organization safeguards the core driver experience across every step of the Spark Driver lifecycle—from accepting an order, navigating to stores, shopping, traveling, and completing delivery. When on-trip defects emerge, we ensure they are detected early, diagnosed correctly, sized accurately, and resolved quickly. We serve as the connective tissue between Engineering, Product, Store Ops / tech, Mapping partners, Mission Control, and our 4-in-the-Box (4iTB) decisioning group—ensuring the platform behaves predictably for drivers across every trip, every market, every release.
As Manager, Defect Lifecycle Platform Stability, you will lead end to end detection through resolution of high impact on trip defects. You’ll ensure issues are identified early, scoped accurately, investigated with the right evidence, and resolved with clear engineering accountability. The role spans stability issues across the full driver journey—from app launch to successful delivery. This is not a reactive triage role, but a platform stability and system design role, focused on building strong intake, governance, and post release monitoring to prevent repeat defects. You will also apply a driver advocacy lens to feature design and launch readiness to avoid known failure patterns in future releases.
What you'll do...
Defect Lifecycle Ownership (Signal → Triage → Fix → Verify)
- Own the end‑to‑end defect lifecycle—from signal intake through verified resolution. Consolidate and de‑duplicate signals across Mission Control, contacts, dashboards, verbatims, and telemetry; triage issues with clear problem statements and ownership. Prioritize defects by severity and impact, maintaining a backlog aligned to trip completion, cancellations, and contact propensity.
- Operating Rhythm & Cross‑Functional Leadership
- Lead cross‑functional forums to drive decisions, unblock teams, and confirm owners. Communicate clearly during high‑impact issues and represent driver friction in product and engineering discussions. As the function scales, support hiring and people leadership. Support continuous Improvement & System Design
What you'll bring...
- 4+ years experience in platform operations, product operations, quality, navigation/geo services, Shopper experience, or consumer-facing technology environments.
- Strong analytical skills with experience interpreting structured and unstructured signals (GPS telemetry, contact transcripts, VOD summaries, Quantum Metric behavior).
- Deep understanding of defect management systems (Jira, AirTable, TechPod) and operational triage workflows.
- Fluency with app, mapping, routing, or on-trip journey logic—preferably in gig, logistics, delivery, or mobility platforms.
- Excellent written and verbal communication skills, with the ability to simplify technical issues for VP+ audiences
- Cross-functional leadership ability, especially in environments requiring tradeoff alignment between Engineering, Product, Store Tech, and Operations.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
__Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. __
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area. Option 2: 5 years’ experience in project management, program management, program operations, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
702 Sw 8Th St, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.