(usa) Optical Manager Nl1 - Sam's

Walmart Walmart · Retail · (USA) MI SOUTHGATE 06412 SAM'S CLUB

Manages an optical center within a Sam's Club, focusing on sales, customer service, staff supervision, and ensuring quality eyewear products and services. Responsibilities include driving sales, managing inventory, training associates, and ensuring compliance with company policies and regulations.

What you'd actually do

  1. Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting sales and assessing economic trends and community needs
  2. Models enforces and provides direction and guidance to Associates on proper CustomerMember service approaches and techniques to ensure CustomerMember needs complaints and issues are successfully resolved within Company guidelines and standards
  3. Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community
  4. Ensures compliance with Company and legal policies procedures and regulations for the Vision Center by analyzing and interpreting reports implementing and monitoring asset protection and safety controls overseeing safety operational and quality assurance reviews developing and implementing action plans to improve performance providing direction and guidance on executing Company programs and strategic initiatives and directing the Vision Center Associates in ensuring confidentiality of information documentation and assigned records
  5. Provides supervision and development opportunities for Associates in the Vision Center by hiring training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace

Skills

Required

  • Sales management
  • Customer service
  • Staff supervision and development
  • Inventory management
  • Optical product knowledge
  • Compliance with policies and regulations

Nice to have

  • Community outreach
  • Eyewear consultation and education
  • Frame repair
  • Optical equipment maintenance