(usa) Overnight Stocking Coach, Non-complex, Management

Walmart Walmart · Retail · (USA) MO BLUE SPRINGS 00184 WM SUPERCENTER

This role is an Overnight Stocking Coach at Walmart, focused on leading and developing stocking teams, ensuring excellent customer service, driving financial performance, and maintaining operational efficiency. It involves managing associates, overseeing store operations, and ensuring compliance with company policies. The role is primarily product-focused within the consumer domain, with a mature AI maturity signal as it's a large retail operation likely leveraging AI in various backend systems, but the role itself is not directly building or researching AI.

What you'd actually do

  1. Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback Tour to Teach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiatives merchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively
  2. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way Observance model managing and supporting customer service initiatives for example store of the community and community outreach programs ensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high-quality customer experience
  3. Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements managing and assisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring and ensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area
  4. Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties setting clear expectations providing associate recognition communicating expectations consistently and effectively ensuring promoting a belonging mindset in the workplace and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential
  5. Coordinates complete and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability For and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning

Skills

Required

  • Team leadership
  • Customer service
  • Operational management
  • Financial management
  • Associate development
  • Compliance

Nice to have

  • Technology utilization
  • Business initiative implementation
  • Merchandising
  • Inventory management
  • Shrink mitigation