Position Summary...
What you'll do...
The Senior Manager, Supply Chain Management - Fulfillment & Reverse , Onboarding & Training is responsible for end-to-end ownership of onboarding and capability development programs across both salaried leaders and hourly associates in the Fulfillment and Reverse network. This role defines, builds, and scales structured learning systems that ensure all associates—hourly and salaried—are prepared to execute safely, efficiently, and consistently from day one.
This leader operates as the central owner of workforce capability and readiness, ensuring onboarding and training programs are aligned to operational standards, tools, and evolving business needs. They design scalable, role-based learning experiences that translate standards into practical execution, reduce variability, and accelerate time-to-productivity across Fulfillment and Reverse network.
Additionally, this role establishes mechanisms to measure training effectiveness, identify capability gaps, and continuously improve performance outcomes across the network.
What you'll do...
Own end-to-end onboarding and training strategies across the Fulfillment and Reverse network
Design and scale onboarding programs that drive rapid ramp, execution readiness, and consistent in-role performance
Build role-specific learning journeys aligned to operational standards, safety requirements, and leadership expectations
Partner cross-functionally to ensure training reflects current processes, systems, and business priorities
Translate complex operations and workflows into clear, structured, and actionable training content
Define and deploy scalable training models (on-the-job, digital, instructor-led), supporting diverse learning needs
Establish and track key performance metrics (e.g., time-to-productivity, quality, safety, retention, leadership readiness)
Drive consistency in training execution across sites, reducing variability in onboarding quality and outcomes
Ensure alignment across training content, job aids, better way guides, SOPs, and tools as a single source of truth
Leverage digital platforms and AI-enabled tools to enhance training delivery, personalization, and engagement
Continuously refine training programs based on performance data, audit insights, and field feedback
Deliver executive-ready reporting on training effectiveness, workforce readiness, capability gaps, and performance improvement opportunities
Partner with field leaders to ensure training is practical, relevant, and impactful
**What you’ll bring… **
Proven track record building and scaling onboarding and training programs in complex operational environments
Deep understanding of Fulfillment and Reverse operations, including workflows, productivity drivers, and safety
Expertise in designing scalable learning solutions that drive measurable outcomes (productivity, quality, safety)
Strong ability to translate complex processes into clear, structured, and repeatable learning experiences
Experience aligning training programs to operational standards, tools, and business priorities
Strong program leadership, managing large-scale, cross-functional initiatives end-to-end
Advanced executive communication and storytelling skills, delivering clear, data-driven insights that influence decisions
Proven ability to influence cross-functional stakeholders without direct authority
Experience leveraging digital platforms, and AI-enabled solutions to scale training and improve effectiveness
Strong analytical capability, using data to measure impact, identify gaps, and drive continuous improvement
Ability to synthesize complexity into intuitive learning content that drives behavior change and execution
Expected Ways of Working
Owns workforce capability and readiness, ensuring training drives performance—not just completion
Operates with a field-first mindset, prioritizing simplicity, clarity, and real-world usability in all training solutions
Maintains high standards for safety, quality, and consistency across training programs
Focuses on outcomes, measuring success through productivity, quality, safety, and readiness
Drives consistency across sites, reducing variability in onboarding and execution
Communicates clearly and simply, ensuring training is easy to understand and apply at the point of work
Proactively identifies capability gaps and adapts training to evolving operational needs
Partners closely with field leaders to ensure training is relevant, practical, and adopted
Continuously improves programs using data, audit insights, and performance feedback
Leverages technology and AI to scale and enhance learning effectiveness across the network
Travel requirement: Up to 50% travel required
Respect the Individual: Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies, attracts, and retains the best team members.
Respect the Individual: Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; and regularly recognizes others’ contributions and accomplishments.
Respect the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Act with Integrity: Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. Takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.
Act with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Serve our Customers and Members: Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acts with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members.
Serve our Customers and Members: Adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and shaping the team’s strategy.
Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
__Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. __
Minimum Qualifications Bachelor’s degree in Logistics, Supply Chain, Business, or related field and 4 years’ experience in logistics, distribution, transportation, or related area OR 6 years’ experience in logistics, distribution, transportation, or related area. 2 years’ experience with advanced functionality of Microsoft Office.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Dispatch, Fleet Management, Network Analysis, Retail Logistics Operations
Masters: Business, Masters: Logistics, Masters: Supply Chain
Project Management - Project Management Professional - Certification, Six Sigma - Certification
Primary Location...
805 Respect, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.