(usa) Staff, Technology Operations - Atlassian Administrator

Walmart Walmart · Retail · Denver, CO +1

This role focuses on managing and optimizing the Atlassian Cloud suite (Jira, Confluence, Jira Service Management) for IT Operations at Walmart/VIZIO. Responsibilities include system maintenance, user support, workflow configuration, documentation, training, and ensuring governance and best practices for scalability and sustainability. The role requires expertise in Atlassian tools and strong program management skills.

What you'd actually do

  1. manage and maintain the Atlassian Cloud suite, including Jira, Confluence, Service Management, Work Management, and Atlassian Guard, ensuring reliability and performance.
  2. assist users by responding to support requests through the Jira Service Management ticketing system and develop architectural and end-user documentation for the IT Confluence Knowledge Base.
  3. conduct training sessions on Confluence and Jira, covering tool usage, new features, and best practices.
  4. configure Jira workflows and Confluence templates while identifying opportunities for functional improvements.
  5. help configure Atlassian Analytics to deliver actionable insights for IT and business stakeholders.

Skills

Required

  • Atlassian Cloud suite administration
  • Jira administration
  • Confluence administration
  • Jira Service Management
  • workflow configuration
  • documentation
  • training
  • governance
  • best practices
  • program management
  • analytical problem-solving
  • written and verbal communication

Nice to have

  • Master's degree in relevant field
  • additional experience in project/program management

What the JD emphasized

  • at least three years of relevant experience as an Atlassian Administrator
  • expertise in managing complex Jira projects and workflows
  • configuring Confluence spaces effectively
  • strong understanding of Atlassian configuration principles and governance is essential