(usa) Vision Center Manager Nl2

Walmart Walmart · Retail · Clovis, CA

Manages a Walmart Vision Center, focusing on sales, customer service, team leadership, and operational compliance. This role involves managing staff, ensuring merchandise is presented effectively, handling customer issues, and overseeing the quality of eyewear services. It is a management position within a retail environment.

What you'd actually do

  1. Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting sales and assessing economic trends and community needs
  2. Models enforces and provides direction and guidance to Associates on proper CustomerMember service approaches and techniques to ensure CustomerMember needs complaints and issues are successfully resolved within Company guidelines and standards
  3. Ensures compliance with Company and legal policies procedures and regulations for the Vision Center by analyzing and interpreting reports implementing and monitoring asset protection and safety controls overseeing safety operational and quality assurance reviews developing and implementing action plans to improve performance
  4. Provides supervision and development opportunities for Associates in the Vision Center by hiring training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace
  5. Ensures the provision of quality eyewear by consulting with and educating MembersCustomers selecting products based on MemberCustomer needs obtaining measurements verifying prescriptions maintaining confidential information performing minor frame repair and maintaining Optical equipment

Skills

Required

  • Sales management
  • Customer service
  • Team leadership
  • Retail operations
  • Inventory management
  • Compliance
  • Eyewear consultation
  • Optical equipment maintenance

Nice to have

  • Community outreach
  • Budgeting
  • Forecasting