The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
Our mission is to empower Google Cloud Support to scale effectively and flexibly by strategically developing and managing a global ecosystem of high-performing vendor partners. We achieve this through evaluation, partnerships, performance management, and collaboration with a wide range of stakeholders to meet evolving business needs.
As a Global Vendor Operations Lead for Google Cloud Platform (GCP) Support in the Vendor Management Office, you will oversee a portfolio of vendor operations and partnerships to drive GCP Support performance. You will be accountable for vendor strategy, quality of service, and the execution and governance of regulated workflows. You will be part of a changing environment and global team, looking to transform service quality globally for Google Cloud customers.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Lead the evolution of distributed vendor networks into high-velocity, automated support engines across all sites and products to accelerate agility and workflow transformation.
- Serve as a consultant and ally to partners and Google Cloud teams, owning end-to-end service delivery to drive exceptional customer outcomes.
- Design smart frameworks using data-driven approaches to maximize efficiency, and drive next-generation business reviews focused on accelerating performance beyond baseline targets.
- Orchestrate complex initiatives across a global matrix of cross-functional stakeholders, partnering with executives to execute visionary operational roadmaps and support exponential scale.
- Influence without authority to co-create with partners, embedding cutting-edge tools and resolving strategic escalation challenges to ensure ecosystem health.
Qualifications
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in a technical project management or a customer-facing role.
- 8 years of relevant work experience in vendor strategy and operations, either in vendor management (e.g., client-side) or vendor delivery (e.g., supplier-side).
Preferred qualifications:
- Experience in executing operational initiatives within a global team.
- Experience in technologies, such as leveraging GenAI tools in your day-to-day, to enhance the quality, effectiveness and creativity of your deliverables.
- Experience with GCP or other cloud offerings.
- Practical experience leveraging emerging AI technologies (such as generative AI or advanced automation tools) to optimize business workflows, drive operational efficiency, and scale programs.
- Ability to turn data to insight to action (e.g., SQL or BI tool-Looker).
- Excellent communication and problem-solving skills.