Veterinary Hospital Receptionist

Petco Petco · Retail · Kaneohe Winward Oahu, HI

This role is for a Veterinary Hospital Receptionist at Petco. The primary responsibilities include managing phone calls, scheduling appointments, greeting clients and patients, and ensuring the waiting area is clean and stocked. The role requires excellent customer care and the ability to handle potentially unhappy clients while ensuring the medical staff can focus on patient care. It is a customer-facing role within a veterinary hospital setting.

What you'd actually do

  1. Assume primary responsibility for answering the practice phone and routing calls appropriately.
  2. Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings.
  3. Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive.
  4. Participate in the training of new staff members and general dissemination of knowledge as required.
  5. Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials.

Skills

Required

  • customer service
  • communication
  • scheduling
  • phone etiquette
  • basic understanding of practice logistics

Nice to have

  • compassionate
  • adaptable
  • flexible