Vice President-ai Cognitive Engineer Lead

JPMorgan Chase JPMorgan Chase · Banking · Jersey City, NJ +1 · Asset & Wealth Management

This role focuses on engineering multimodal human-AI systems that optimize decision-making, information flows, and human-agent interactions by applying principles of cognitive engineering and human factors. The engineer will conduct cognitive task analyses, translate insights into requirements for AI agents and decision support tools, model human cognitive states, and design/evaluate cross-modal systems, with a focus on trust calibration and cognitive fit. Experience with evaluating multimodal AI/ML systems is required.

What you'd actually do

  1. Conduct cognitive task analyses for multimodal workflows (voice, chat, visual dashboards, ambient signals)
  2. Translate insights into system-level requirements for AI agents, decision support tools, and automation pipelines
  3. Model human workload, attention, and modality-switching costs (e.g., moving between text, charts, and speech)
  4. Collaborate with product, design, and engineering teams to ensure multimodal systems reflect cognitive principles
  5. Design and evaluate cross-modal decision support (e.g., when should an AI “speak,” “show,” or “stay silent”)

Skills

Required

  • Formal training or certification in software engineering concepts and at least 5 years of applied experience
  • Advanced degree in Cognitive Engineering, Human Factors, Applied Cognitive Psychology, Systems Engineering, or related field
  • Proven experience in complex, high-stakes domains
  • Deep expertise in cognitive load and modality management, human error analysis and mitigation, decision-making under uncertainty, human–automation interaction, and voice/visual trust calibration
  • Experience evaluating multimodal AI/ML systems (voice, NLP, data visualization, multimodal agents)

Nice to have

  • Ability to analyze how humans think and decide across voice, text, and visual modalities
  • Skill in translating cognitive principles into engineering requirements for multimodal AI systems
  • Experience ensuring systems work with an understanding of human cognition across all interaction modes
  • Background in designing and testing multimodal systems

What the JD emphasized

  • multimodal human-AI systems
  • human-agent interactions
  • cognitive task analyses
  • AI agents
  • decision support tools
  • human workload
  • modality-switching costs
  • multimodal systems
  • cognitive principles
  • cross-modal decision support
  • trust calibration
  • cognitive fit
  • multimodal human-AI teaming
  • user-in-the-loop experiments
  • multimodal AI/ML systems
  • voice, NLP, data visualization, multimodal agents

Other signals

  • multimodal human-AI systems
  • human-agent interactions
  • cognitive task analyses
  • AI agents
  • decision support tools
  • human workload
  • modality-switching costs
  • multimodal systems
  • cognitive principles
  • cross-modal decision support
  • trust calibration
  • cognitive fit
  • multimodal human-AI teaming
  • user-in-the-loop experiments
  • multimodal AI/ML systems
  • voice, NLP, data visualization, multimodal agents