Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
Responsible for inbound telesales of Comcast Company services to Small-to-Medium business customers.
Job Description
Disclaimer: Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.
Must be Highly Organized
Quickly Learns and Adapts to Change
Basic Understanding of Excel
Strong Verbal and Written and Presentation (Video) Communication Skills
Strong Product Knowledge/Technical Skills
High Level of Integrity
Ability to Manage a Longer Sales Cycle
Funnel Management
Fiber and Advanced Voice experience preferred
CRM pipeline management strongly preferred
Mobile sales experience preferred
* Sales experience required **
Core Responsibilities
- Deliver consistently high close ratios, higher revenue and multiple product business solutions.
- Meet / exceed sales targets & quotas by generating sales from inbound calls; follow-up with potential customers to sell Business Services products or services to small and mid-size businesses.
- Utilize knowledge of the latest products and services to promote the sale of bundled products and provide the optimal solution for the customer as well as articulate benefits of our products over other products.
- Stay abreast of competitive landscape and emerging technologies to best position Business Services in the marketplace.
- Identify improvement areas through a consultative process that would enhance our prospects ability to communicate more effectively both internally and externally to their customers. Leads customers through a consultative process to best meet their communication needs.
- Ensure Client Relationship Management (CRM) software is accurate and up to date on daily basis.
- Manage the customer relationship from initial call through close, to resolve on the first call or escalate appropriately.
- Provides testing and feedback to assist with deployment and adoption of new products, incentives, systems and other changes introduced into the sales channel.
- Deliver best-in-class customer experience and represent Business Services in a professional and courteous manner to prospects and customers.
- Keep up to date on product knowledge, industry information, and competitive landscape.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Communication, Punctuality, Relationship Management, Sales, Teamwork
Compensation
National Pay Range: $12.69 USD-$28.34 USD Illinois Pay Range: $13.49 USD - $24.94 USD Colorado Pay Range: $14.28 USD - $26.07 USD Hawaii Pay Range: $16.66 USD - $23.81 USD Washington DC Pay Range: $18.25 USD - $26.07 USD Maryland Pay Range: $15.07 USD - $26.07 USD Minnesota Pay Range: $14.28 USD - $23.81 USD New York Pay Range: $15.07 USD - $28.34 USD Washington Pay Range: $14.28 USD - $27.21 USD New Jersey Pay Range: $15.87 USD - $27.21 USD Vermont Pay Range: $15.07 USD - $22.67 USD Massachusetts Pay Range: $15.87 USD - $27.21 USD California Pay Range: $14.28 USD - $25.50
Targeted Commission: $13.22
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
High School Diploma / GED
Certifications (if applicable)
Relevant Work Experience
2-5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.