The Role
ThoughtSpot is redefining business intelligence through AI-driven insights, and our post-sales organizations are central to how our customers realize value and how we grow. As Vice President of Customer Success and Growth, you will be part of the ELT owning the global strategy and execution of our customer journey, ensuring customers achieve measurable outcomes while driving strong net revenue retention across our enterprise customer base.
You are a senior leader, operator, and culture builder responsible for scaling a world-class post-sales organization to include people, processes, and systems. You’ll set the vision for post-sale engagement, develop high-impact leaders, and partner closely with Sales, Product, Support, and Operations to deliver durable customer value and predictable growth. This role reports to executive leadership and will have board visibility and will serve as a key voice of the customer across ThoughtSpot.
Location(s): ThoughtSpot Office Hub location Chicago, Mountain View, New York
What You’ll Do
Organizational Leadership & Talent Development
- Build, unify, lead, and scale a global post-sales organization, including senior leaders and people managers across both customer success and professional services
- Set clear expectations, operating models, and success metrics across segments and regions.
- Develop leadership bench strength through coaching, succession planning, and talent development.
- Foster a high-performance, customer-obsessed culture grounded in trust, intensity, and innovation.
Customer Outcomes & Revenue Growth
- Own net revenue retention, renewals, and expansion strategy across the customer lifecycle.
- Drive customer onboarding and the effective delivery of implementation services for Thoughtspot customers in both direct and via channel delivery partners.
- Ensure customers achieve clear, measurable value aligned to their business objectives.
- Partner with Sales leadership on account strategy, renewals motion, and expansion planning.
- Serve as an executive sponsor for key strategic accounts and critical escalations.
Operational Excellence & Scale
- Define and own the operating cadence, KPIs, and inspection rhythms.
- Partner internally to scale processes, tooling, and data models that enable consistency and predictability.
- Use customer health, usage data, and financial metrics to proactively manage risk and growth.
- Continuously evolve the customer success and professional services model to support ThoughtSpot’s product strategy and go-to-market motion.
Cross-Functional Leadership
- Act as the executive voice of the customer, influencing Product roadmap, Support strategy, and GTM priorities.
- Drive tight alignment across Sales, Product, Marketing, Support, and Finance to deliver a seamless end-to-end customer experience.
- Collaborate with executive peers to shape company strategy through customer insights and outcomes.
Strategic Problem Solving & Change Leadership
- Lead through complexity, ambiguity, and scale - anticipating risks and designing forward-looking solutions.
- Own executive-level escalations and guide teams through high-impact customer challenges.
- Champion change management as the business, product, and customer needs evolve.
- Establish a learning culture that encourages innovation, feedback, and iteration.
What You Bring:
- 10+ years of experience in Customer Success, Account Management, Professional Services and/or post-sale leadership within enterprise SaaS.
- Prior experience in Data & Analytics is preferred
- 5+ years leading and scaling multi-layered organizations with senior leaders reporting in.
- Proven track record of driving net revenue retention, customer adoption, and long-term enterprise partnerships.
- Strong operational acumen with experience building scalable CS processes, metrics, and systems.
- Exceptional executive presence, communication skills, and ability to influence at the C-suite level - internally and externally.
- Strong background of implementing change management at scale
- Strategic mindset with the ability to balance vision, execution, and people leadership.
- Passion for customer value, AI-powered analytics, and leading teams through growth and change.
- Experience managing a globally distributed team (inclusive of India)
#LI-Hybrid
**Mandatory and Required Skills for All ThoughtSpot Roles **
Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to:
- Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality.
- Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality.
- Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions.
- Write effective prompts to get the most accurate and creative results from AI tools.
Spotters are expected to exemplify these key traits and AI Mindset:
- Curiosity in exploring new AI tools
- Adaptability to quickly learn and implement new, emerging AI technologies
- Critical thinking to know when to identify when AI should be used versus when human judgement is necessary
This combination of curiosity, adaptability, and discernment defines the AI mindset, and it’s required for every role at ThoughtSpot.
AI Mindset for All Spotters
At ThoughtSpot, we believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work.
All Spotters are expected to experiment with ThoughtSpot’s AI tools (like Spotter and SpotterViz) and leading industry LLMs to streamline workflows, enhance output, and uncover new insights. Whether drafting content, analyzing data, or summarizing documents, AI is a daily partner. We value curiosity, openness to learning, and thoughtful application of AI to create real value. Training and resources are provided so every Spotter can confidently create with AI.
Hybrid Work at ThoughtSpot
This office-assigned role is available as a hybrid position, reporting to the office in US - Mountain View.
Spotters assigned to an office are encouraged to experience the energy of their local office with an in-office expectation of 2-3 days per week. This approach balances the benefits of in-person collaboration and peer learning with the flexibility needed by individuals and teams.
ThoughtSpot for All
At ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work. If this role excites you and you believe you’re a strong match, we encourage you to apply.
What Makes ThoughtSpot a Great Place to Work?
ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action, on a mission to make the world more fact driven. We hire people with unique identities, backgrounds, and perspectives - this balance-for-the-better philosophy is key to our success. When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.
About ThoughtSpot
The world’s most innovative companies turn to ThoughtSpot’s AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision-making into a truly data-driven culture.
At ThoughtSpot, we’re a curious, data-driven bunch. We believe the world works better when everyone has access to facts. That’s why we build products that make asking and answering data questions as natural as having a conversation.