T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.
The Vice President (VP) of Product, Digital Experiences will play a pivotal leadership role in building a Digital-First ecosystem and shaping the strategic direction, innovation, and performance of our core consumer digital experiences across T-Life and Web. This includes Commerce, Lifestyle products (rewards, dining, financial services), High Speed Internet and Fiber, Assisted and Self-Service journeys, T-Satellite, and Account Management. The VP will lead senior product leaders across these domains and own the end-to-end roadmap, experience quality, growth, and performance at scale ensuring one connected, seamless ecosystem across App, Web, CARE, and Retail.
Job Responsibilities:
Digital Product Strategy & Vision
- Develop and execute a comprehensive digital product strategy that aligns with the company's overall goals and objectives, with a focus on both consumer and micro-business segments.
- Identify and capitalize on emerging digital trends, technologies, and customer needs to ensure the product portfolio remains innovative and competitive.
- Collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to create a cohesive and integrated digital experience across all platforms (T-Life, web, etc.).
Leadership and Team Development
- Lead, mentor, and inspire a high-performing team, including Directors of Commerce, Service, Assisted Systems, Lifestyle, and Broadband (HSI + Fiber), ensuring alignment with the company’s objectives and fostering an environment of growth and innovation.
- Develop and implement strategies for talent acquisition, retention, and development within the digital product team.
- Establish clear performance metrics and accountability frameworks to track the success and impact of digital products.
Consumer and Micro-Business Experience
- Ensure that digital experiences are tailored to meet the unique needs of both the Consumer and Micro-Business customer segments, focusing on improving usability, engagement, and conversion rates.
- Drive the development of scalable solutions to enhance the customer journey across both digital and traditional touchpoints.
- Oversee the integration of service, commerce, and lifestyle features that provide seamless experiences for users.
Product Innovation and Roadmap
- Lead and prioritize the digital product roadmap, balancing short-term deliverables with long-term innovation initiatives.
- Work closely with other senior leaders to ensure that the product development process is efficient, cost-effective, and customer-centric.
- Stay abreast of industry trends and competitive landscape to ensure digital product offerings remain innovative and relevant.
Performance Metrics & ROI
- Define KPIs and performance metrics to measure the success of digital products and ensure continuous improvement.
- Oversee performance analysis of digital products, providing recommendations and actionable insights to enhance features and capabilities.
- Deliver regular updates to senior leadership on product performance, growth opportunities, and challenges.
Cross-Functional Collaboration
- Partner with teams across marketing, engineering, operations, and other departments to ensure a consistent and cohesive brand and user experience across all digital platforms.
- Foster collaboration between business and technology teams to ensure alignment on project goals, timelines, and deliverables.
- Drive data-driven decision-making through collaboration with data science and analytics teams to evaluate product performance, customer behavior, and market trends.
Customer-Centric Focus
- Champion a customer-first mentality across all digital products, ensuring that user needs and feedback are incorporated into the product development lifecycle.
- Continuously monitor customer satisfaction levels through surveys, feedback loops, and usage data to identify areas for product enhancement and user engagement.
Budget & Resource Management
- Oversee the budget for all digital product development initiatives, ensuring effective allocation of resources for maximum impact.
- Manage vendor relationships and contracts as needed to support digital product development and ensure cost-effective solutions.
Risk Management & Compliance
- Ensure digital products are developed and maintained in compliance with relevant regulations and industry standards, including data privacy and security requirements.
- Identify and manage risks associated with digital product development, including technical, operational, and market risks.
The Experience You’ll Bring
- Over 10 years of experience in Digital Product Management, with a strong focus on app and web development in an agile software product environment, ideally within a large consumer organization managing applications with 50+ million MAUs.
- Consistent track record in leading the development and launch of high-scale digital applications, delivering impactful user experiences for millions of consumers.
- Extensive experience in managing and optimizing mobile and web-based products, with expertise in digital platforms, product lifecycle management, and customer-centric design.
- Strong background in working closely with cross-functional teams, including engineering, design, and marketing, to bring innovative digital products to market.
- 5+ years of experience leading digital transformation efforts, driving innovation in web and app development, and successfully launching new product features at scale.
- Expertise in leading digital strategies and product roadmaps, with a focus on driving user engagement, retention, and overall business growth through innovative digital solutions.
- 5+ years of experience leading and mentoring teams of 5 or more manager-level direct reports, fostering a culture of collaboration, accountability, and continuous improvement.
- Bachelor's Degree in Computer Science, Engineering, IT, or a related field.
- Demonstrated ability to drive the execution of digital strategies and achieve results in large-scale, consumer-facing digital products.
- Proven ability to inspire and lead teams, managing performance, development, and growth while fostering an environment of creativity, autonomy, and innovation.
Enough about what you’ve done. Let’s talk about who you are.
- Ability to collaborate with stakeholders in both business and technology to anticipate, interpret and challenge thinking when appropriate to align organizational goals and resources
- Develops and maintains culture, process, and consistent action for continuous improvement across Agile teams
- Assess the business impact of different solutions and the trade-offs between customer needs, technology requirements and costs
- Strong communication and people skills
- Listen and understand a variety of points of view balancing concerns with data for better decision making
- Analytical problem solver; applies multiple technical solutions to application operational problems
- Collaborative, yet influential
- Flexible, self-starter, and comfortable working in a rapidly changing environment
- Creative problem solver and solutions provider
- Ability to prioritize multiple projects; detail oriented and organized
- At least 18 years of age
- Legally authorized to work in the United States
Travel: Travel Required (Yes/No): Yes
DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Base Pay Range: $258,000 - $349,000
Corporate Bonus Target: 50%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out _www.t-mobilebenefits.com_.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.