gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
gTech’s Tools, Automation and Infra (TAI) team leverages deep user insights and Generative AI (GenAI) technology to improve or automate Google's Ads customer support experiences. TAI team partners closely with gTech ads support teams, product teams, and engineering teams to simplify our Ads support products and build the productivity tools ecosystem for gTech users. We are leaders of the customer experience, advocating for big-picture visions, feature requests, and offering product improvements backed by data-driven insights. Our work enables gTech teams to deliver delightful support to our customers.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
The US base salary range for this full-time position is $129,000-$185,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Design, build, deploy, and improve elegant, scalable, and modern full-stack web applications using standard and Google-specific software development tools which may include ensuring reliable backends, building pipelines to aggregate data from multiple sources, implementing responsive and User Experience (UX)-rich frontends, or enhancing performance of existing tools and services.
- Analyze problems and develop solutions, while identifying dependencies and resolving issues to drive implementation.
- Make technical contributions, including writing and reviewing design documents, tests, and code (e.g., JavaScript, Python, TypeScript, SQL).
- Provide subject-matter expertise and utilize comprehensive knowledge of Google's relevant technologies, principles, practices, and coding standards.
- Collaborate with cross-functional users and stakeholders to identify pain points and devise innovative technical solutions.
Qualifications
Minimum qualifications:
- Bachelor's degree in Computer Science, Electrical Engineering, Math or related quantitative field, or equivalent practical experience in software development.
- 4 years of experience in full-stack software development and system design.
- Experience with backend languages (e.g., Java, Python, or C++).
- Experience with frontend languages (e.g., JavaScript or TypeScript.)
- Experience working with database technologies (e.g., SQL, NoSQL).
Preferred qualifications:
- Experience with unit testing, agile project development, bug and change management systems with passion for engineering.
- Ability to provide effective technical solutions to business issues.
- Ability to be flexible/adaptable in exercising judgment in a dynamic environment and to prioritize and manage tasks efficiently.