Work From Home Auto Scra Operations Specialist, Principal Coordinator

Capital One Capital One · Banking · Plano, TX +1 · Remote

This role is for a Principal Coordinator in the SCRA Operations Team at Capital One, focusing on managing and enhancing processes for military accounts. Responsibilities include reporting, auditing, analytical tasks, process risk assessments, data collection for leadership transparency, collaborating with internal departments, tracking and resolving process breakdowns, preparing process improvements, and facilitating training. The role also involves occasional customer contact to ensure timely and compliant process completion. It requires experience in customer service, the financial industry, and using office suites, with preferred experience in auto finance, compliance, risk management, and process management. The role is fully remote.

What you'd actually do

  1. Owning oversight and execution of assigned SCRA process by performing and overseeing various reporting, auditing and analytical tasks daily to help ensure all military accounts are properly identified and handled appropriately
  2. Provide centralized oversight of the assigned SCRA process, conduct regular process risk assessments
  3. Collecting data and information using analytics and reporting to provide transparency to leadership, while ensuring compliance with federal laws and company guidelines are in order to minimize losses and legal concern for SCRA related accounts.
  4. Seamlessly collaborate with SCRA teammates as well as multiple COAF Internal departments to problem solve on the execution of SCRA processes
  5. Tracking and resolving process breakdowns, and in turn, prepare and present process improvements to Leadership and Senior Leadership

Skills

Required

  • High School Diploma, GED, or equivalent certification
  • At least 3 years of customer service or call center experience
  • At least 2 years experience working in the financial industry
  • At least 1 year experience using Google Suite or Microsoft Office

Nice to have

  • Bachelor’s Degree or Military Experience
  • At least 2 years experience working in the auto finance industry
  • At least 2 years experience using Google Suite or Microsoft Office
  • At least 2 years of experience in compliance or risk management
  • At least 2 years of experience in process management

What the JD emphasized

  • compliance with federal laws and company guidelines
  • minimize losses and legal concern