Workforce Operations Manager

MongoDB MongoDB · Enterprise · New York, NY · Remote · Recruiting

This role focuses on workforce planning and operational analytics within a recruiting context. The manager will develop predictive models for hiring forecasts, analyze recruiting lifecycle data to identify friction points, and act as an internal consultant to optimize hiring efficiency and resource allocation. The goal is to move from reactive headcount tracking to a data-driven, predictive model aligned with business needs.

What you'd actually do

  1. Develop and own foundational recruiting forecast and capacity models.
  2. Lead the development of hiring forecasts.
  3. Establish and maintain the standards for recruiting bandwidth.
  4. Conduct deep-dive audits into the recruiting lifecycle.
  5. Analyze activation dates and historical time-to-fill data to provide high-accuracy projections for start dates, enabling Finance to more accurately develop forecasts and resource allocation.

Skills

Required

  • Advanced Data Modeling (Excel/Google Sheets)
  • Consultative Expertise
  • Operational Literacy (Talent Acquisition, Workforce Planning, Headcount Management)
  • 8+ years of professional experience in analytical/consultative roles

Nice to have

  • Direct experience in headcount reconciliation and financial planning
  • Familiarity with the full recruiting lifecycle and talent acquisition systems (e.g., Greenhouse, Workday)
  • Experience professionalizing an existing operational framework

What the JD emphasized

  • primary advisor to the Director of Recruiting Operations
  • move the organization from reactive headcount tracking to a predictive, data-driven model
  • blend of financial, recruiting and data analysis acumen
  • operational auditing
  • influence senior leadership through data-driven storytelling
  • hiring goals are backed by a realistic operational plan
  • serve as the operational point of contact to FP&A analysts
  • provide the Recruiting Leadership Team (RLT) with the data and insights needed
  • identify when business demand exceeds recruiter or interviewer capacity
  • impact analysis used for trade-off discussions with senior stakeholders
  • identify specific friction points
  • quantify their impact on total hiring velocity
  • provide high-accuracy projections for start dates
  • diagnose the cause and propose specific structural or process improvements
  • lead the feasibility review for strategic hiring initiatives
  • Participate in regular meetings with FP&A, HRBPs and Recruiting Leadership
  • drive cross-functional workstreams
  • use data to drive accountability across the business
  • advising the Director of Recruiting Operations on hiring behaviors and roadblocks
  • ensuring they understand the downstream effects of talent decisions
  • Expert-level proficiency in Excel or Google Sheets
  • build complex, multi-scenario models
  • translate technical findings into clear executive summaries
  • Demonstrated ability to influence senior stakeholders
  • presenting data-backed recommendations
  • driving strategic pivots
  • strong understanding of talent acquisition, workforce planning and headcount management
  • Experience in a high-growth corporate environment is essential