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Job Category
Real Estate & Facility Management
Job Details
About Salesforce
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The Associate Manager, Workplace Services MEP Engineering reports to the Senior Manager, Workplace Engineering, Americas. They provide on-site technical expertise to maintain building systems, support stakeholders and events, and manage high-value facility assets. This is a full-time, in-office position based in Salesforce Mexico City (Polanco).
Core Job Functions
- Building Systems Maintenance & Operations
- Function as a subject matter expert in mechanical and plumbing systems, including HVAC, electrical, plumbing, and commercial kitchen and barista systems and supporting infrastructure, offering engineering expertise and support to complex technical problems.
- Conduct weekly critical asset walkthroughs to ensure mechanical, electrical, plumbing, wastewater, energy monitoring, and lighting control systems are functioning properly.
- Provide oversight for mechanical, electrical, and plumbing (MEP) maintenance and operations in Salesforce LATAM regional locations (Mexico, Argentina, Colombia, Chile, Brazil), leveraging a third-party service provider.
- Apply knowledge of lighting controls systems operations to diagnose malfunctions and assist facilities teams with the appropriate repair process.
- Maintain relationships with strategic service vendors, perform quarterly business reviews (QBRs), and facilitate on-site vendor work as needed.
- Serve as a liaison between Landlord and the operations team, addressing inquiries, concerns, and requests related to MEP systems.
- Support capital projects across LATAM by collaborating with the Project Design & Delivery team on construction-phase oversight, ensuring MEP operational alignment with SFDC standards.
- Review MEP engineering studies and designs to ensure compliance with local codes and regulations.
- Track KPIs for MEP vendors and subcontractors to ensure service level agreements (SLAs) are met with partners for all MEP-related services.
- Manage tenant BMS access on-site (Mexico) and remotely, and maintain lighting controls programming access as needed, where applicable.
Asset Management & Planning
- Maintain records of repairs, calibrations, and maintenance using Salesforce's Computerized Maintenance Management System (CMMS), Field Service.
- Conduct quarterly asset surveys using Field Service, ensuring equipment information is accurate and up to date.
- Respond to Salesforce work orders related to MEP systems per team Service Level Agreement (SLA) timing.
- Carbon Reduction & Indoor Environment
- Prepare and submit quarterly energy consumption data for the Salesforce Sustainability team, including tenant and base building utility bills.
- Conduct periodic MEP systems performance analysis to drive improvements in energy efficiency and reduce operational costs.
- Maintain and monitor Indoor Air Quality (IAQ) sensors, troubleshooting issues as needed, and coordinating with partner teams to mitigate outdoor air quality issues in Salesforce spaces.
- Events & Hospitality
- Manage lighting control systems and create specialized programs as requested by the Events team or for special events.
- Periodically audit Vendor Work Rules and COIs to ensure safe vendor participation in events.
- Coordinate with the Events team on external vendor MEP needs, including electrical plan reviews for supplemental equipment.
- Health, Safety, & Emergency Preparedness
- Maintain and implement safety protocols documents in coordination with the Salesforce Health and Safety team.
- Implement building protocols according to Workplace standards in response to adverse events (e.g., smoke and wildfire, airborne pandemics).
- Maintain and monitor Indoor Air Quality (IAQ), troubleshooting issues as needed.
- Embed environmental, health, and safety (EHS) practices into daily operations, enforcing zero-tolerance for unsafe working conditions to target a zero-accident rate.
Experience & Qualifications
- Work experience in trade technician roles.
- Knowledge of local, regional, and national regulations related to MEP systems; including but not limited to systems and operations compliance, permits, and licenses.
- Minimum 4 years experience working with HVAC, plumbing, electrical, or lighting controls systems; experience with BMS/BAS platforms preferred.
- Ability to read and interpret MEP drawings, technical specifications, and associated documentation.
- Business-level English language skills required; demonstrated use in a multinational or corporate environment preferred.
- Working proficiency in Portuguese is preferred.
- Ability to manage and organize large amounts of data; proficiency with G-Suite (Sheets, Google Drive, Gmail) required.
- Familiarity with AI-powered work order management or predictive maintenance tools; experience with Salesforce Field Service or Agentforce a plus.
- Excellent communication skills; experience in working with vendors, internal stakeholders, and non-technical customers preferred.
- Proven ability to self-manage time and projects and work independently.
- Ability to collaborate with stakeholders to solve complex cross-functional issues.
- Demonstrated ability to navigate matrixed or multinational organizational structures.
- Ability to travel up to 25% within the region may be required.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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