Wss Process Coordinator

Capital One Capital One · Banking · Alabang, Philippines

Supports Capital One Philippines and US Card internal sites in managing administrative duties in the Workforce Management Scheduling system, ensuring accuracy in associate schedules and execution of scheduling and absence management solutions.

What you'd actually do

  1. Plots pre-planned off phone activities in the Workforce Management Scheduling system for Capital One Philippines and US Card internal domestic sites to make these information schedules available to the Scheduling and Operations team
  2. Administers corrections on associate’s schedules based on Fair Labor Standards Act (FLSA) exception report by regularly checking incoming FLSA schedule correction request from various sources through the Workforce mailbox
  3. Processes requests aligned with the Workforce Management Standard Operating Procedures and compliant with the FLSA, unless otherwise instructed by duly authorized parties
  4. Report generation - utilizes appropriate reference files in accessing information; Maintains and monitors department-wide reports and adheres to turnaround time of report outputs in servicing agreements
  5. Escalation of schedule adjustments - communicates exceptions and /or recommends schedule adjustments to scheduling team

Skills

Required

  • Functional knowledge of MS Excel
  • Amenable to Work in Alabang
  • Open to Hybrid Setup and Nigh Shift Schedule

Nice to have

  • familiarity of basic work force tools
  • work force analysis
  • HTML
  • Strong interpersonal skills to address requirements of internal customers
  • Ability to organize and monitor information
  • Ability to innovate / identify opportunity areas for process improvement