Xfinity Retail Sales Consultant (tukwila, Wa)

Comcast Comcast · Media · Tukwila, WA

This role is a retail sales position focused on selling Comcast/Xfinity products and services directly to customers in a retail environment. Responsibilities include evaluating customer needs, making recommendations, providing customer service, explaining billing, promoting products, and meeting sales goals. The role requires strong communication, sales, and customer service skills, with a flexible schedule and the ability to work in a retail setting.

What you'd actually do

  1. Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.
  2. Providing outstanding customer service with all customer interactions.
  3. Helping customers interpret and clarify their account statements and pay their bills in the store.
  4. Answering any questions, customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
  5. Acting as brand ambassador to promote Comcast/Xfinity products.

Skills

Required

  • High School Diploma or equivalent
  • Generally, requires 2-5 years related experience; prefer consumer electronics/wireless retail sales experience
  • Ability to work a full time, flexible schedule which includes evenings, weekends, holidays, variable schedule.
  • Regular, consistent, and punctual attendance.
  • Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.

Nice to have

  • Communication
  • Critical Thinking Problem Solving
  • Customer-Focused
  • Persuasion
  • Professional Integrity
  • Resilience
  • Self Motivation
  • Teamwork
  • Technical Knowledge
  • Workplace Organization

What the JD emphasized

  • uncapped commissions