Airbnb

Airbnb is seeking a Specialist, Premium Support (Japanese speaker) to provide exceptional customer service to their community, particularly in the Luxury segment. This role involves end-to-end case management, stakeholder engagement, and contributing to team improvement. The ideal candidate has 3+ years of experience in multicultural customer service, preferably in hospitality or technology platforms, with strong communication and problem-solving skills.

Associate Legal Counsel for Japan at Airbnb, providing legal advice on regulatory matters, consumer protection, competition, marketing, employment, privacy, dispute resolution, and law enforcement. Requires Japanese bar qualification and native Japanese and business-level English. Experience in an MNC/startup is a plus. The role involves collaborating with various business functions and leveraging AI tools to enhance legal productivity.

This role focuses on managing and growing strategic relationships with technical partners in the hospitality sector, specifically for Airbnb's Hotels team in the APAC region. The responsibilities include driving business growth through API/system integrations, generating revenue, providing technical support, troubleshooting integration issues, and collaborating with internal teams like Product and Engineering. The role requires strong technical acumen, data analysis skills, and experience in partner management.

Senior Connectivity Partner Manager for Airbnb's Hotels team in APAC, focusing on managing and growing strategic relationships with technical partners. This role involves driving business growth through seamless API/system integrations, revenue generation, and aligning technical capabilities with supply strategy. Responsibilities include managing stakeholders to achieve sales goals, providing technical support for API integrations, developing expertise in hospitality software, using data for strategic opportunities, and collaborating with internal teams like Product and Engineering. Requires 10+ years of experience in Connectivity or Technical Partner Management and 5+ years in partner-facing commercial account management, with proficiency in SQL, Sumo Logic, and Excel. Fluency in English and Japanese is required.

Market Manager for Airbnb Hotels in Japan, responsible for supply acquisition, partner management, and market expansion. Focuses on growing the hotel inventory and ensuring a smooth booking experience for guests.

Growth Marketing Lead for Airbnb in Japan, responsible for developing and executing data-driven marketing strategies, managing cross-functional projects, and driving business performance in the Japanese market.

This role is for a Specialist in Premium Support at Airbnb, focusing on providing end-to-end customer service to the Airbnb community, particularly the Luxury segment. Responsibilities include complex case management, personalized support, and contributing to team improvement through operational knowledge and stakeholder engagement. The role requires strong communication, problem-solving, and customer service expertise, with a minimum of 3 years of relevant experience, preferably in multicultural customer service or the hospitality industry.

Senior Specialist, Premium Support at Airbnb, focusing on providing end-to-end customer service for premium segments, managing complex cases, and engaging with stakeholders. Requires strong communication, problem-solving, and customer service expertise, with a focus on hospitality and autonomy.

This role is a Team Specialist for Premium Support at Airbnb, focusing on operational excellence within customer support. The specialist will provide guidance on case handling, manage high-severity cases, ensure a smooth operational environment by balancing workloads and managing queues, and collaborate with cross-functional partners. They will also report on performance trends, provide insights for service improvement, and support leadership with documentation and continuous improvement initiatives. The role requires strong operational experience, problem-solving skills, and the ability to work in a fast-paced, high-pressure environment.

Airbnb is seeking a Premium Support Delivery Manager (Japanese Speaking) to manage customer service operations and teams in Japan. The role requires extensive experience in customer service, team management, operational leadership, and data analysis to drive performance and ensure high-quality support for the Airbnb community.