Airbnb
Consumer · Travel marketplace
- HQ
- San Francisco, US
- Founded
- 2008
- Size
- 7,000+
- Funding
- Public (ABNB)
- Website
- airbnb.com
- Blog
- medium.com
Products
Currently tracking 22 active AI roles, with 106 new openings in the last 4 weeks. Primary focus: Agent · Engineering. Salary range $117k–$310k (avg $214k).
Airbnb currently has 36 active job listings related to Artificial Intelligence. The majority of these roles, 64%, are focused on the agents stage, with application stage roles making up another 22%. The top function for these positions is Engineering, followed by Product. Frequent tech tags include agent_orchestration, llm_observability, and model_serving, suggesting a focus on building and managing AI systems.
Consumer · Travel marketplace
Airbnb currently has 40 active AI-related roles in our index. The most common open titles are: (Contract) Senior Data Scientist, Platform Inference - MarTech DS Measurement, Lead Analyst, Advanced Analytics, Lead, Advanced Analytics, Hosting Services (Brazil) , Lead, Advanced Analytics, Hosting Services (Mexico), Machine Learning Engineer, Community Support Engineering. Most positions are in Engineering and Product.
Airbnb's active AI hiring is concentrated in: agents (60%), application (28%), evaluation (5%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Airbnb is hiring AI talent in: United States (29 roles), China (4 roles), Brazil (4 roles), India (3 roles).
Job postings at Airbnb most frequently mention: Machine Learning, System Design, Market & Technology Trend Analysis, Statistics, Large Language Models (LLMs).
In the past 30 days, Airbnb has posted 19 new AI-related roles. That is a +36% change versus the prior 30 days (14 → 19).
| Title | Stage | AI score |
|---|---|---|
| Office Manager, Tokyo Office Manager in Tokyo responsible for coordinating daily office operations, supporting local leaders and employees, and ensuring the office is prepared to enable great work, connection, and gathering. This role partners closely with various teams to ensure the office remains an effective, connected, and highly functional workplace. | — | 0 |
| Senior Specialist, Escalations Senior Specialist, Escalations at Airbnb, responsible for complex case management, customer interaction, and cross-functional collaboration within Community Support. The role requires strong communication, problem-solving, and customer service expertise, with an emphasis on adaptability and professionalism in a fast-paced environment. | — | 0 |
| Senior Specialist, Escalations Senior Specialist, Escalations at Airbnb, responsible for complex case management, customer interaction, and cross-functional collaboration within Community Support. The role requires strong communication, problem-solving, and customer service expertise, with an emphasis on adaptability and professionalism in a fast-paced environment. |
| — |
| 0 |
| Senior Specialist, Escalations Senior Specialist, Escalations at Airbnb, responsible for complex case management, customer interaction, and cross-functional collaboration within Community Support. The role requires strong communication, problem-solving, and customer service expertise, with an emphasis on adaptability and professionalism in a fast-paced environment. | — | 0 |
| Market Manager - Vacation Rental Market Manager for Airbnb's Vacation Rental supply team in Tokyo, focusing on host entrepreneur retention, growth, and optimization. Responsibilities include managing host accounts, improving listings and pricing, acquiring new inventory, and building market presence. Requires strong relationship management, data analysis, and cross-functional collaboration skills. | — | 0 |
| Safety Specialist This role focuses on managing safety concerns for Airbnb's community, including personal safety threats, domestic violence, child exploitation, and human trafficking. The specialist will investigate escalated issues, document findings, and work with teams to develop policies and tools. The role requires identifying threatening circumstances, empathetic communication, and quick decision-making to support survivors and mitigate brand risk. It involves managing cases, monitoring content, identifying trends in online risk, and collaborating with internal teams. | — | 0 |
| Senior Specialist, Premium Support (Japanese speaker) This role is for a Senior Specialist in Premium Support at Airbnb, focusing on providing end-to-end customer service for reservations, particularly in the luxury segment. The role requires strong communication, problem-solving, and customer service expertise, with an emphasis on complex case management, personalized support, and stakeholder engagement. The ideal candidate will have 4+ years of experience in multicultural customer service, preferably in the hospitality industry, and the ability to work autonomously and handle high-stakes situations. | — | 0 |
| Specialist, Premium Support (Japanese speaker) Airbnb is seeking a Specialist, Premium Support (Japanese speaker) to provide exceptional customer service to their community, particularly in the Luxury segment. This role involves end-to-end case management, stakeholder engagement, and contributing to team improvement. The ideal candidate has 3+ years of experience in multicultural customer service, preferably in hospitality or technology platforms, with strong communication and problem-solving skills. | — | 0 |
| Associate Legal Counsel, Japan Associate Legal Counsel for Japan at Airbnb, providing legal advice on regulatory matters, consumer protection, competition, marketing, employment, privacy, dispute resolution, and law enforcement. Requires Japanese bar qualification and native Japanese and business-level English. Experience in an MNC/startup is a plus. The role involves collaborating with various business functions and leveraging AI tools to enhance legal productivity. | — | 0 |
| Senior Connectivity Partner Manager, Hotels, APAC (Singapore based) This role focuses on managing and growing strategic relationships with technical partners in the hospitality sector, specifically for Airbnb's Hotels team in the APAC region. The responsibilities include driving business growth through API/system integrations, generating revenue, providing technical support, troubleshooting integration issues, and collaborating with internal teams like Product and Engineering. The role requires strong technical acumen, data analysis skills, and experience in partner management. | — | 0 |
| Senior Connectivity Partner Manager, Hotels, APAC (Japan based) Senior Connectivity Partner Manager for Airbnb's Hotels team in APAC, focusing on managing and growing strategic relationships with technical partners. This role involves driving business growth through seamless API/system integrations, revenue generation, and aligning technical capabilities with supply strategy. Responsibilities include managing stakeholders to achieve sales goals, providing technical support for API integrations, developing expertise in hospitality software, using data for strategic opportunities, and collaborating with internal teams like Product and Engineering. Requires 10+ years of experience in Connectivity or Technical Partner Management and 5+ years in partner-facing commercial account management, with proficiency in SQL, Sumo Logic, and Excel. Fluency in English and Japanese is required. | — | 0 |
| Market Manager, Japan - Hotels Market Manager for Airbnb Hotels in Japan, responsible for supply acquisition, partner management, and market expansion. Focuses on growing the hotel inventory and ensuring a smooth booking experience for guests. | — | 0 |
| Growth Marketing Lead, Japan Growth Marketing Lead for Airbnb in Japan, responsible for developing and executing data-driven marketing strategies, managing cross-functional projects, and driving business performance in the Japanese market. | — | 0 |
| Specialist, Premium Support This role is for a Specialist in Premium Support at Airbnb, focusing on providing end-to-end customer service to the Airbnb community, particularly the Luxury segment. Responsibilities include complex case management, personalized support, and contributing to team improvement through operational knowledge and stakeholder engagement. The role requires strong communication, problem-solving, and customer service expertise, with a minimum of 3 years of relevant experience, preferably in multicultural customer service or the hospitality industry. | — | 0 |
| Senior Specialist, Premium Support (Japanese speaker) Senior Specialist, Premium Support at Airbnb, focusing on providing end-to-end customer service for premium segments, managing complex cases, and engaging with stakeholders. Requires strong communication, problem-solving, and customer service expertise, with a focus on hospitality and autonomy. | — | 0 |
| Team Specialist, Premium Support This role is a Team Specialist for Premium Support at Airbnb, focusing on operational excellence within customer support. The specialist will provide guidance on case handling, manage high-severity cases, ensure a smooth operational environment by balancing workloads and managing queues, and collaborate with cross-functional partners. They will also report on performance trends, provide insights for service improvement, and support leadership with documentation and continuous improvement initiatives. The role requires strong operational experience, problem-solving skills, and the ability to work in a fast-paced, high-pressure environment. | — | 0 |
| Premium Support Delivery Manager (Japanese Speaking) Airbnb is seeking a Premium Support Delivery Manager (Japanese Speaking) to manage customer service operations and teams in Japan. The role requires extensive experience in customer service, team management, operational leadership, and data analysis to drive performance and ensure high-quality support for the Airbnb community. | — | 0 |
| Programs and Business Operations Lead | — | — |