Airbnb
Consumer · Travel marketplace
- HQ
- San Francisco, US
- Founded
- 2008
- Size
- 7,000+
- Funding
- Public (ABNB)
- Website
- airbnb.com
- Blog
- medium.com
Products
Consumer · Travel marketplace
Airbnb currently has 40 active AI-related roles in our index. The most common open titles are: (Contract) Senior Data Scientist, Platform Inference - MarTech DS Measurement, Lead Analyst, Advanced Analytics, Lead, Advanced Analytics, Hosting Services (Brazil) , Lead, Advanced Analytics, Hosting Services (Mexico), Machine Learning Engineer, Community Support Engineering. Most positions are in Engineering and Product.
Airbnb's active AI hiring is concentrated in: agents (60%), application (28%), evaluation (5%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Airbnb is hiring AI talent in: United States (29 roles), China (4 roles), Brazil (4 roles), India (3 roles).
Job postings at Airbnb most frequently mention: Machine Learning, System Design, Market & Technology Trend Analysis, Statistics, Large Language Models (LLMs).
In the past 30 days, Airbnb has posted 19 new AI-related roles. That is a +36% change versus the prior 30 days (14 → 19).
Currently tracking 22 active AI roles, with 106 new openings in the last 4 weeks. Primary focus: Agent · Engineering. Salary range $117k–$310k (avg $214k).
Airbnb currently has 36 active job listings related to Artificial Intelligence. The majority of these roles, 64%, are focused on the agents stage, with application stage roles making up another 22%. The top function for these positions is Engineering, followed by Product. Frequent tech tags include agent_orchestration, llm_observability, and model_serving, suggesting a focus on building and managing AI systems.
| Title | Stage | AI score |
|---|---|---|
| Machine Learning Engineer, Community Support Engineering Machine Learning Engineer focused on adopting Agentic AI technologies for customer service at Airbnb. This role involves developing AI assistants (Chat, Voice), exploring SOTA Agentic architectures, and enhancing AI models and ML services. Responsibilities include building and leveraging cutting-edge AI for personalized customer service, shaping ideas from inception to production, and working cross-functionally. Requires expertise in LLMs (pretraining, fine-tuning, RAG, evaluation) and building Agentic AI systems (orchestration, tool-use, reasoning). Experience shipping production-grade ML/AI systems at scale is essential. | AgentPost-train | 9 |
| Senior Machine Learning Engineer, Customer Support Engineering Senior Machine Learning Engineer at Airbnb focused on building and deploying agentic AI technologies for customer support, including chat and voice assistants. The role involves developing AI models, ML services, and leveraging techniques like SFT, RLHF, RAG, and LLM evaluation to create personalized and proactive customer experiences. Emphasis on shipping production-grade ML systems at scale. |
| AgentPost-train |
| 9 |
| Principal AI/ML Researcher / Engineer Reasoning, Planning, and Decision-making systems This role focuses on researching and engineering advanced AI systems for reasoning, planning, and decision-making within a consumer platform. It involves architecting post-training intelligence frameworks, integrating Large Reasoning Models (LRMs) with Knowledge Graphs, and applying Reinforcement Learning (RL) for adaptive planning and control. The core of the role is to build cognitive AI systems that combine foundational models, memory, and recursive planning strategies, with a significant emphasis on designing and deploying multi-agent systems for distributed intelligence and complex coordination. The ultimate goal is to transform the platform from prediction-based to one capable of deliberation, foresight, and agency, impacting various user and internal workflows. | AgentPost-train | 9 |
| Principal Engineer -In Bayesian, Large Foundational Systems, and Distributional Reinforcement Learning Lead advanced research and development of cutting-edge AI models integrating Bayesian frameworks with advanced architectures, including Mixture of Models, multi-pass sharded systems, multitask and multi-objective optimization, and external knowledge incorporation. Innovate ways to interoperate and integrate LLMs and LMMs with Reasoning, Planning, and Decisioning abilities into Bayesian frameworks to create a seamless foundational model fabric. Ensure these models perform efficiently at scale and integrate into live systems impacting product and user experience. The role aims to transform Airbnb's AI stack into probabilistic, adaptive, uncertainty-aware intelligence systems capable of reasoning under ambiguity and continuously learning. | AgentPost-train | 9 |
| Machine Learning Engineer, Customer Support Engineering Machine Learning Engineer role focused on adopting Agentic AI technologies for customer service at Airbnb. The role involves developing AI assistants (Chat, Voice), exploring SOTA Agentic architectures, enhancing AI models and ML services, and leveraging various AI techniques like SFT, RL, Distillation, RAG, LLM evaluation, and guardrails. The goal is to transform customer service with personalized, easy-to-use, and proactive experiences, shaping ideas from inception to production. | AgentPost-train | 9 |
| Senior Staff Machine Learning Engineer, Growth Platform Engineering Senior Staff ML Engineer to build and scale a best-in-class agentic growth platform for Airbnb, driving personalized content and product experiences. The role involves developing AI-powered solutions for autonomous content generation, ML/AI orchestration for decisioning, and proactive marketing analyst agents, from inception to production. | Agent | 9 |
| Senior Analyst, Advanced Analytics - Gurugram Senior Analyst role focused on building agentic analytics pipelines and intelligent interfaces for the Community Support organization at Airbnb. The role involves automating insight generation, developing reusable agent tools, designing prompt templates, building orchestration workflows, deploying self-serve interfaces, and creating evaluation/observability frameworks. The goal is to make AI-powered analytics accessible, trusted, and actionable, enabling self-serve capabilities within CS. | AgentServe | 8 |
| Senior Machine Learning Engineer, Community Support Engineering The role focuses on leveraging Generative AI and LLMs to transform Airbnb's customer service. This involves building and enhancing AI models, ML services, and tools including LLM fine-tuning, RAG/Search, evaluation, feedback learning, and guardrails. The position emphasizes developing personalized, easy-to-use, and proactive customer service experiences, with many initiatives in early conceptual stages. | AgentPost-train | 8 |
| Senior Data Scientist, Guest Travel Insurance (Algorithms) Senior Data Scientist role focused on building and shipping ML models for guest travel insurance personalization and recommendations. The role involves end-to-end ownership from prototype to production, including intent modeling, content personalization, and journey optimization using techniques like reinforcement learning and LLMs. It emphasizes high-velocity experimentation and collaboration with product, engineering, and legal teams. | AgentPost-train | 8 |
| Staff Product Manager, AI Personalization Staff Product Manager for AI Personalization at Airbnb, focusing on building and scaling AI systems for customer support. The role involves owning the full stack of personalization, from retrieval systems to the AI experience, and ensuring AI emulates human agent judgment and empathy. Requires strong product management, technical fluency in AI/ML, and experience with personalization, RAG, and LLM architectures at consumer scale. | AgentServe | 8 |
| Senior Machine Learning Engineer, Payments Senior ML Engineer for Payments at Airbnb, focusing on building and deploying LLM-powered workflows, real-time fraud defenses, and personalized checkout flows. The role involves architecting end-to-end solutions, ensuring low latency and high reliability, and mentoring teammates. Requires 5+ years of experience in applied AI/ML, strong programming and data engineering skills, and expertise in modern LLM workflows and scalable inference stacks. | AgentServe | 8 |
| Machine Learning Engineer, Community Support Engineering The Machine Learning Engineer, Community Support Engineering role at Airbnb focuses on leveraging Generative AI technologies to enhance customer service. The team develops and optimizes AI models, ML services, and tools including LLM fine-tuning, RAG/Search, evaluation, and guardrails. The role involves building and deploying AI solutions for customer service, with opportunities to shape ideas from inception to production. Experience with LLM-driven chatbots and Agentic AI products is a plus. | AgentPost-train | 8 |
| Senior Software Engineer, BizTech(AI Products) Senior Software Engineer focused on building AI-powered employee experience platforms, including LLM features, RAG pipelines, AI agents, and prompt optimization. The role involves taking AI prototypes to production, owning production AI systems, and implementing evaluation pipelines for responsible AI practices. | AgentServe | 8 |
| Senior/Staff Machine Learning Engineer, Community Support Engineering The role focuses on driving Customer Support x Artificial Intelligence (CSxAI) initiatives by adopting Generative AI technologies to enable an intelligent, scalable, and exceptional service experience. This involves developing and enhancing AI models, ML services, and tools including LLM fine-tuning, optimization, RAG/Search, LLM evaluation, testing automation, feedback-based learning, and guardrails for various applications within Airbnb. The role also involves building and leveraging cutting-edge AI technologies to transform customer service and shape ideas from inception to production. | AgentPost-train | 8 |
| Senior Data Scientist, Platform Senior Data Scientist to build and deploy production AI/ML systems for content integrity and trust content understanding, focusing on NLP and LLM-based models, human-in-the-loop systems, and detecting emerging risks. This role involves advancing content understanding capabilities, developing models for problematic content detection, designing ML systems for content review, and building systems to detect abuse patterns. | AgentPost-train | 8 |
| Senior Staff Machine Learning Engineer, Trust Senior Staff Machine Learning Engineer on the Trust team at Airbnb, focusing on developing and productionizing ML models and pipelines, including LLMs and Agentic AI, for fraud detection and platform safety. This role requires hands-on coding and technical leadership in a large-scale, regulated environment. | AgentServe | 8 |
| Senior Software Engineer, BizTech Senior Software Engineer to build AI-powered employee experience platforms, focusing on democratizing AI for non-technical users. The role involves leading the design and implementation of LLM-powered features, including RAG pipelines and agent orchestration, and taking AI prototypes from concept to production at scale. Responsibilities include architecting and building production-ready AI/ML systems, developing agentic AI capabilities, implementing evaluation pipelines, and owning production AI systems end-to-end. | AgentServe | 8 |
| Staff Software Engineer, Marketing technology Staff Software Engineer on the Content Platform team to build an agentic platform for content creation, transforming the platform into an AI-driven system that can turn a marketing brief into a fully realized campaign. | Agent | 7 |
| Staff Advanced Analytics, Digital & AI Products Staff Advanced Analyst role focused on building and scaling analytical solutions for AI products within the Customer Service organization. This role will partner with product and business leaders to provide insights, drive product analytics, and lead measurement for AI systems, including AI Assistants and agent-assisting tools. Key responsibilities include owning the product analytics roadmap, collaborating with engineering on logging and observability for agentic and LLM workflows, designing and evaluating A/B tests for AI features, and translating insights into strategic recommendations. The role requires expertise in Python, SQL, A/B testing, NLP/ML/DL techniques, LLM architectures, and familiarity with Agentic AI systems and AI observability. | AgentEval Gate | 7 |
| Senior Staff Software Engineer, Marketing Technology Senior Staff Software Engineer to lead the technical direction for transforming the Marketing Technology Content Platform into an AI-driven system, enabling campaign creation in minutes. The role involves owning technical strategy across a CMS, no-code tools, rendering infrastructure, and an agentic layer, impacting millions of users daily. Requires deep expertise in backend systems, distributed architectures, and architecting/scaling AI-driven systems. | Agent | 7 |
| Operations Engineer, BizTech Operations Engineer role focused on applying AI, specifically LLMs and agentic workflows, to automate and improve BizTech's operational health. This includes ticket resolution, incident response, and observability, with a core requirement for AI fluency. | Agent | 7 |
| Staff Backend Engineer - Ads Platform Staff Backend Engineer for Airbnb's Ads Platform, focusing on building an AI-powered growth engine for paid marketing channels. The role involves architecting systems for autonomous campaign management, including creative generation, bidding, budget optimization, and audience management. It sits at the intersection of engineering, marketing, and AI, with a goal to increase marketing efficiency and campaign velocity through increasingly autonomous AI systems. | AgentServe | 7 |
| Senior Manager, Technical Program Management (Search & AI Foundations) Senior Manager, Technical Program Management for Airbnb's Infrastructure team, focusing on AI Platforms including Search Relevance, Machine Learning Infrastructure (MLI), and Search Knowledge Infrastructure (SKI). The role involves partnering with engineering and product teams to build and enhance data-driven decision-making, manage AI initiatives, and drive execution across search ranking, recommendations, model infrastructure, and personalization. Experience with ML models, LLMs, and GenAI is required, with a focus on managing complex AI projects and teams. | AgentServe | 7 |
| Software Engineer, Quality Platform Software Engineer role focused on building AI-powered quality systems and AI-native quality workflows within Airbnb's engineering lifecycle. The role involves designing and implementing AI agents for testing, improving developer productivity through intelligent automation, and integrating AI capabilities into development environments. | Agent | 7 |
| Operations Engineer, BizTech Operations Engineer role focused on applying AI, specifically LLMs and agentic workflows, to automate and improve BizTech's operational health, including ticket resolution, incident response, and observability. The role involves managing tickets, incident response, building monitoring dashboards, and writing code for automation, with a strong emphasis on AI-driven insights and self-healing systems. | AgentServe | 7 |
| Senior Machine Learning Engineer, Relevance and Personalization (Query Intelligence) Senior Machine Learning Engineer focused on Relevance and Personalization at Airbnb, specifically query intelligence. The role involves building and improving ML models for search and recommendation, with a focus on query understanding using NLP and LLMs. Responsibilities include developing models for autocomplete, intent classification, and natural language search experiences, productionizing ML pipelines, and collaborating with cross-functional teams. | AgentPost-train | 7 |
| Senior Business Solutions Engineer, BizTech(LegalTech) Senior Business Solutions Engineer role focused on deploying AI-powered tools and automation within Airbnb's Legal Technology team. The role involves building and implementing AI agents, RAG pipelines, and copilots, partnering with legal teams to identify opportunities, and managing the end-to-end lifecycle of these solutions. | Agent | 7 |
| Data Scientist - Algorithms, Community Support Data Scientist role focused on applying LLM/ML models to enhance community support experiences, including automating LLM evaluation, curating synthetic datasets, understanding customer issues, and building personalization models. The role involves discovering opportunities, analyzing data, building and deploying production models, and collaborating cross-functionally. | AgentData | 7 |
| Software Engineer, Quality Platform Software Engineer role focused on building AI-powered quality systems and AI-native quality workflows within Airbnb's engineering lifecycle. The role involves designing and implementing AI agents for testing, improving developer productivity through intelligent automation, and integrating AI capabilities into development environments. | Agent | 7 |
| Lead Analyst, Advanced Analytics Lead Analyst for Advanced Analytics at Airbnb, focusing on Payments Insights. This role involves leveraging AI/ML models, experimentation, and advanced data analytics to drive data-driven decision-making within the Payments domain. The position requires strong analytical, statistical modeling, and causal inference skills, with a focus on translating technical findings into business influence. Experience in financial risk management, fraud prevention, and compliance is also crucial. | Agent | 7 |
| Senior Software Engineer(AI/ML), Trust Senior Software Engineer (AI/ML) on the Trust team at Airbnb, focusing on building and improving ML systems for fraud detection, user screening, and platform safety. Responsibilities include hands-on productionizing and operating ML solutions at scale, collaborating with cross-functional teams, and contributing to the technical vision for trust defenses. | Agent | 7 |
| Senior Advanced Analyst - Digital & AI Products Senior Advanced Analyst role at Airbnb focused on Digital & AI Products within the Contact Center space. The role involves driving product analytics, building scalable analytical solutions, and leading measurement for AI systems, including AI Assistants and agent-assisting tools. Key responsibilities include owning the product analytics roadmap, collaborating with engineering on logging and observability for agentic and LLM workflows, designing and evaluating A/B tests for AI features, and translating insights into strategic recommendations. The role also involves mentoring a team in AI analytics and experiment best practices. | AgentEval Gate | 7 |
| AI Engineer, Community Support Engineering AI Engineer to build and enhance a next-generation RAG platform and AI-powered support surfaces for customer service, focusing on scalability, availability, and integration with various teams. | Agent | 7 |
| Staff Software Engineer, Airfam Products Staff Software Engineer on the Airfam Products team at Airbnb, focusing on building and scaling AI-powered employee experience platforms. The role involves shaping technical vision, driving company-wide impact through AI/LLM integration, elevating engineering excellence, and transforming AI innovations from concept to enterprise-grade deployment. Responsibilities include leading technical vision for platforms serving 10,000+ employees, architecting and implementing LLM-powered systems for internal tools like OneChat and enterprise search, mentoring engineers, and evaluating emerging AI technologies like agentic development. | AgentServe | 7 |
| Senior Business Solutions Engineer, BizTech This role focuses on building and implementing agentic AI solutions to enhance internal workflows and provide quick solutions using internal tools. The engineer will own the product roadmap for these solutions, manage stakeholders, drive automation, and mentor junior team members, with a critical need for practical AI understanding and staying updated on AI technology changes. | Agent | 7 |
| Lead Advanced Analytics, Digital & AI Products Lead Advanced Analytics role focused on AI Products within Airbnb's Contact Center organization. The role involves driving product analytics, building scalable analytical solutions, and leading measurement for AI systems. Key responsibilities include owning the product analytics roadmap, collaborating with engineering on logging and observability for agentic and LLM workflows, designing and evaluating A/B tests for AI features, and translating insights into strategic recommendations. Requires expertise in Python, SQL, A/B testing, ML/DL techniques, LLM architectures, and data engineering foundations. Familiarity with Agentic AI systems, human-in-the-loop design, AI observability, vector stores, and embeddings is also important. | AgentEval Gate | 7 |
| Machine Learning Engineering Intern (PhD) Airbnb is seeking a Machine Learning Engineering Intern (PhD) for their 2026 Summer Intern Program. The intern will work on applying new advancements in ML and AI to search relevance and personalization, driving a project from end-to-end. The role involves collaboration, communication with stakeholders, and contributing to challenging projects within the Search Relevance and Personalization team. | Agent | 7 |
| Staff Software Engineer, Communication Products Staff Software Engineer on the Communication Products team at Airbnb, focusing on integrating and shipping ML-powered features into the messaging experience. This role involves architecting and delivering intelligent capabilities end-to-end, owning the full lifecycle of ML-powered features, and designing/building systems for ML model serving at scale. Familiarity with NLP/NLU, LLMs, RAG, and fine-tuning is required. | AgentServe | 7 |
| Senior Software Engineer -Payments Senior Software Engineer on the Payments AI/ML Foundation team, responsible for designing and owning core platform components that power AI across Airbnb Payments. This includes building infrastructure for training, evaluation, inference, and operations, with a focus on model lifecycle, observability, governance, cost/latency optimization, and developer ergonomics. The role involves partnering with cross-functional teams to translate requirements into robust systems, building tooling for safer and faster AI development, and ensuring reliability and performance for models and agents in production. | AgentServe | 7 |
| Staff GenAI Backend Engineer, Automation Foundation Staff GenAI Backend Engineer focused on the Automation Foundation team at Airbnb, working on a large-scale conversational AI platform and automating provisioning for internal human and AI agents. The role involves leading technical vision, backend system development, prompt engineering, and RAG patterns for AI/LLM-driven scenarios within consumer support. | Agent | 7 |
| Senior Staff Data Scientist, Guest & Host Marketplace AI Senior Staff Data Scientist to join the Guest Data Science team, focusing on using AI and causal inference to understand user behavior, detect intent, and build data products for a personalized guest experience. The role involves leading innovation, shaping data strategy, and collaborating with Product to optimize in-product experiences and UX design. Responsibilities include analyzing user behavior, developing technical frameworks, building prototypes with AI toolkits, evaluating preferences, and influencing strategy through presentations. Requires expertise in causal inference, marketplace experience, advanced degree, and strong programming skills in Python/R and SQL. | Agent | 7 |
| Senior Software Engineer, Quality Platform Senior Software Engineer to build and evolve AI-native quality workflows at Airbnb, applying AI directly to the testing lifecycle using LLMs and intelligent automation to improve developer and quality engineer productivity. | Agent | 7 |
| Software Engineer, Community Support Engineering Backend Software Engineer on the Ambassador Routing & Channels (ARC) team, responsible for powering intelligent, differentiated service experiences for customer support. The role involves contributing to and leading engineering delivery on programs for intelligent agent matching, personalized support, and next-gen routing capabilities. Key responsibilities include owning and evolving core routing infrastructure, decision engines, workflow orchestration, and routing rule management, while collaborating cross-functionally and ensuring high availability, correctness, and scalability. The role also focuses on improving AI prompt effectiveness and optimizing AI-driven routing workflows. | Agent | 5 |
| Senior Frontend Engineer, Quality Platform Senior Frontend Engineer responsible for building and maintaining the user interface for an agentic testing platform, making complex AI-driven testing workflows accessible and intuitive for other engineers. The role involves partnering with backend and applied AI engineers to expose platform capabilities. | Agent | 5 |
| Frontend Engineer, Quality Platform Frontend Engineer responsible for building and maintaining the user interface for Airbnb's Quality Platform, which integrates LLMs and intelligent automation into the testing lifecycle. The role focuses on making complex AI-driven testing workflows accessible and intuitive for engineers. | Agent | 5 |
| Staff Analyst, Advanced Analytics, Payments Staff Analyst role focused on Advanced Analytics for Airbnb's global Payments operations. The role involves driving data-informed decision-making, optimizing user journeys, and solving complex domain challenges using quantitative measurement, machine learning models, and AI. Key responsibilities include architecting reporting platforms, developing analytical frameworks, and influencing strategy through data and experimentation, with a focus on payments processing, risk, and compliance. | Agent | 5 |
| Lead, Advanced Analytics, Fraud and Safety Operations Lead, Advanced Analytics role focused on building systems to mitigate fraud and safety risks at Airbnb. This involves designing and deploying systems, defining metrics, creating data narratives, running experiments, and building tools at the intersection of policy, operations, and risk. The role emphasizes enabling non-technical teams with self-service data tools, creating scenario simulators, and operationalizing frameworks for incident assessment. | Agent | 5 |
| Staff Platform Manager, Payments Risk Product Manager for Airbnb's Payments Risk domain, focusing on the post-transaction dispute lifecycle. The role involves owning the product strategy, roadmap, and execution for chargeback processing, representments, pre-arbitration, proactive dispute prevention, and on-platform resolution experiences. Key responsibilities include partnering with engineering and data science to improve dispute decisioning models, building proactive prevention capabilities, and developing scalable infrastructure for new payment methods and product verticals. The role requires experience integrating Gen AI and leveraging ML and external signals to reduce losses while balancing customer experience and marketplace trust. | Agent | 5 |
| Lead - Advanced Analytics, Gurgaon Lead Advanced Analyst role focused on driving AI-first analytics practices within the Community Support business at Airbnb. The role involves serving as a strategic thought partner, building scalable analytical solutions, and championing the integration of LLM-based tools, AutoML, and advanced AI capabilities into analytical workflows. Responsibilities include leading product analytics, A/B testing, developing metric frameworks, and collaborating with Data Science/Engineering on ML model development for policy enforcement, while also ensuring data quality and regulatory compliance. | Agent | 5 |
| Lead, Advanced Analytics, Hosting Services (Mexico) Lead, Advanced Analytics role at Airbnb focusing on Hosting Services in Mexico and Brazil. The role involves in-depth data analysis, statistical modeling, metric definition, impact assessment, experimentation, and synthesis of insights to inform prioritization for programs like Co-Host Network and Superhost Ambassadors. A key responsibility is to develop and support agentic workflows and AI-assisted tools to automate data analysis and reporting, and leverage LLMs. The role requires strong quantitative skills, experience in marketplace analytics, and stakeholder management. | Agent | 5 |