Data Scientist - Algorithms, Community Support

Airbnb Airbnb · Consumer · United States · Data Science

Data Scientist role focused on applying LLM/ML models to enhance community support experiences, including automating LLM evaluation, curating synthetic datasets, understanding customer issues, and building personalization models. The role involves discovering opportunities, analyzing data, building and deploying production models, and collaborating cross-functionally.

What you'd actually do

  1. Implement advanced techniques to automate the LLM evaluation process with high efficiency and quality.
  2. Scale the high-quality synthetic datasets curation across various CS domains for training and evaluating LLM.
  3. Build LLM/ML models to understand customer issues based on diverse datasets and identify failure modes and opportunities for improvement.
  4. Build personalization models to offer differentiated experiences and maximize business impact.
  5. Build and deploy production LLM/ML models that directly contribute to the launch of data-driven products, leveraging AI tools to enhance efficiency and impact.

Skills

Required

  • Python/R and SQL
  • State-of-the-art knowledge of AI/ML models
  • Proven ability to communicate clearly and effectively
  • Ability to translate complex findings and results into compelling narratives
  • Excellent project management, communication, and collaboration skills
  • A product-oriented mindset

Nice to have

  • observation causal inference skill

What the JD emphasized

  • LLM/ML expertise
  • LLM evaluation process
  • synthetic datasets curation
  • Build and deploy production LLM/ML models

Other signals

  • LLM/ML modeling for Community Support
  • AI-powered products
  • LLM evaluation process
  • synthetic datasets curation
  • Build and deploy production LLM/ML models