Airbnb
Consumer · Travel marketplace
- HQ
- San Francisco, US
- Founded
- 2008
- Size
- 7,000+
- Funding
- Public (ABNB)
- Website
- airbnb.com
- Blog
- medium.com
Products
Consumer · Travel marketplace
Currently tracking 22 active AI roles, with 106 new openings in the last 4 weeks. Primary focus: Agent · Engineering. Salary range $117k–$310k (avg $214k).
Airbnb currently has 36 active job listings related to Artificial Intelligence. The majority of these roles, 64%, are focused on the agents stage, with application stage roles making up another 22%. The top function for these positions is Engineering, followed by Product. Frequent tech tags include agent_orchestration, llm_observability, and model_serving, suggesting a focus on building and managing AI systems.
Airbnb currently has 40 active AI-related roles in our index. The most common open titles are: (Contract) Senior Data Scientist, Platform Inference - MarTech DS Measurement, Lead Analyst, Advanced Analytics, Lead, Advanced Analytics, Hosting Services (Brazil) , Lead, Advanced Analytics, Hosting Services (Mexico), Machine Learning Engineer, Community Support Engineering. Most positions are in Engineering and Product.
Airbnb's active AI hiring is concentrated in: agents (60%), application (28%), evaluation (5%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Airbnb is hiring AI talent in: United States (29 roles), China (4 roles), Brazil (4 roles), India (3 roles).
Job postings at Airbnb most frequently mention: Machine Learning, System Design, Market & Technology Trend Analysis, Statistics, Large Language Models (LLMs).
In the past 30 days, Airbnb has posted 19 new AI-related roles. That is a +36% change versus the prior 30 days (14 → 19).
| Title | Stage | AI score |
|---|---|---|
| Machine Learning Engineer, Community Support Engineering Machine Learning Engineer focused on adopting Agentic AI technologies for customer service at Airbnb. This role involves developing AI assistants (Chat, Voice), exploring SOTA Agentic architectures, and enhancing AI models and ML services. Responsibilities include building and leveraging cutting-edge AI for personalized customer service, shaping ideas from inception to production, and working cross-functionally. Requires expertise in LLMs (pretraining, fine-tuning, RAG, evaluation) and building Agentic AI systems (orchestration, tool-use, reasoning). Experience shipping production-grade ML/AI systems at scale is essential. | AgentPost-train | 9 |
| Senior Machine Learning Engineer, Customer Support Engineering Senior Machine Learning Engineer at Airbnb focused on building and deploying agentic AI technologies for customer support, including chat and voice assistants. The role involves developing AI models, ML services, and leveraging techniques like SFT, RLHF, RAG, and LLM evaluation to create personalized and proactive customer experiences. Emphasis on shipping production-grade ML systems at scale. |
| AgentPost-train |
| 9 |
| Senior Staff Machine Learning Engineer, Post Training Senior Staff Machine Learning Engineer focused on post-training LLM optimization and productionization for customer support AI initiatives at Airbnb. The role involves fine-tuning, alignment, RAG/Search, evaluation, and feedback loops to enhance customer experience through AI. | Post-trainServe | 9 |
| Machine Learning Engineer, Customer Support Engineering Machine Learning Engineer role focused on adopting Agentic AI technologies for customer service at Airbnb. The role involves developing AI assistants (Chat, Voice), exploring SOTA Agentic architectures, enhancing AI models and ML services, and leveraging various AI techniques like SFT, RL, Distillation, RAG, LLM evaluation, and guardrails. The goal is to transform customer service with personalized, easy-to-use, and proactive experiences, shaping ideas from inception to production. | AgentPost-train | 9 |
| Senior Staff Machine Learning Engineer, Growth Platform Engineering Senior Staff ML Engineer to build and scale a best-in-class agentic growth platform for Airbnb, driving personalized content and product experiences. The role involves developing AI-powered solutions for autonomous content generation, ML/AI orchestration for decisioning, and proactive marketing analyst agents, from inception to production. | Agent | 9 |
| Senior Staff Machine Learning Engineer, Data & Eval Senior Staff ML Engineer focused on setting technical direction and leading execution for ML evaluation and the end-to-end data flywheel powering CSxAI products. This role defines how quality is measured, how feedback is turned into learning signals, and how models and products are continuously improved safely and efficiently. | Eval GateAgent | 9 |
| Principal Machine Learning Engineer- LLM Fine-tuning and Optimization Principal Machine Learning Engineer focused on fine-tuning and optimizing LLMs for Airbnb's consumer-facing products, including AI Assistants and autonomous agents. The role involves working with large datasets, developing multi-year tech roadmaps, evaluating foundational models, and productionizing LLM pipelines. Requires extensive experience in model training, fine-tuning, optimization, and post-training techniques, with a strong preference for PhDs and publication records in AI conferences. | Post-trainServe | 8 |
| Senior Data Scientist, Guest Travel Insurance (Algorithms) Senior Data Scientist role focused on building and shipping ML models for guest travel insurance personalization and recommendations. The role involves end-to-end ownership from prototype to production, including intent modeling, content personalization, and journey optimization using techniques like reinforcement learning and LLMs. It emphasizes high-velocity experimentation and collaboration with product, engineering, and legal teams. | AgentPost-train | 8 |
| Senior Staff Machine Learning Engineer, Infrastructure Senior Staff Machine Learning Engineer focused on building and scaling ML infrastructure, data foundations, and productionizing ML models at Airbnb. The role involves developing and operating ML/AI models and pipelines at scale, leveraging and improving ML/AI tools and infrastructure, and contributing to generative AI initiatives. Experience with RAG, agentic AI, and AI/ML governance is also required. | DataServe | 8 |
| Senior Machine Learning Engineer, Payments Senior ML Engineer for Payments at Airbnb, focusing on building and deploying LLM-powered workflows, real-time fraud defenses, and personalized checkout flows. The role involves architecting end-to-end solutions, ensuring low latency and high reliability, and mentoring teammates. Requires 5+ years of experience in applied AI/ML, strong programming and data engineering skills, and expertise in modern LLM workflows and scalable inference stacks. | AgentServe | 8 |
| Senior Data Scientist, Platform Senior Data Scientist to build and deploy production AI/ML systems for content integrity and trust content understanding, focusing on NLP and LLM-based models, human-in-the-loop systems, and detecting emerging risks. This role involves advancing content understanding capabilities, developing models for problematic content detection, designing ML systems for content review, and building systems to detect abuse patterns. | AgentPost-train | 8 |
| Senior Staff Machine Learning Engineer, Trust Senior Staff Machine Learning Engineer on the Trust team at Airbnb, focusing on developing and productionizing ML models and pipelines, including LLMs and Agentic AI, for fraud detection and platform safety. This role requires hands-on coding and technical leadership in a large-scale, regulated environment. | AgentServe | 8 |
| Senior Software Engineer, BizTech Senior Software Engineer to build AI-powered employee experience platforms, focusing on democratizing AI for non-technical users. The role involves leading the design and implementation of LLM-powered features, including RAG pipelines and agent orchestration, and taking AI prototypes from concept to production at scale. Responsibilities include architecting and building production-ready AI/ML systems, developing agentic AI capabilities, implementing evaluation pipelines, and owning production AI systems end-to-end. | AgentServe | 8 |
| Staff Software Engineer, Marketing technology Staff Software Engineer on the Content Platform team to build an agentic platform for content creation, transforming the platform into an AI-driven system that can turn a marketing brief into a fully realized campaign. | Agent | 7 |
| Senior Staff Software Engineer, Marketing Technology Senior Staff Software Engineer to lead the technical direction for transforming the Marketing Technology Content Platform into an AI-driven system, enabling campaign creation in minutes. The role involves owning technical strategy across a CMS, no-code tools, rendering infrastructure, and an agentic layer, impacting millions of users daily. Requires deep expertise in backend systems, distributed architectures, and architecting/scaling AI-driven systems. | Agent | 7 |
| Senior Software Engineer, Assistant Engineering Senior Software Engineer on the AI Assistant Product Evaluation team responsible for designing and building scalable data systems and evaluation platforms for Airbnb's agentic AI products. This role involves working at the intersection of backend engineering, data systems, AI evaluation, and product quality to measure, monitor, and improve the quality of AI products. | Eval GateAgent | 7 |
| Staff Backend Engineer - Ads Platform Staff Backend Engineer for Airbnb's Ads Platform, focusing on building an AI-powered growth engine for paid marketing channels. The role involves architecting systems for autonomous campaign management, including creative generation, bidding, budget optimization, and audience management. It sits at the intersection of engineering, marketing, and AI, with a goal to increase marketing efficiency and campaign velocity through increasingly autonomous AI systems. | AgentServe | 7 |
| Senior Manager, Technical Program Management (Search & AI Foundations) Senior Manager, Technical Program Management for Airbnb's Infrastructure team, focusing on AI Platforms including Search Relevance, Machine Learning Infrastructure (MLI), and Search Knowledge Infrastructure (SKI). The role involves partnering with engineering and product teams to build and enhance data-driven decision-making, manage AI initiatives, and drive execution across search ranking, recommendations, model infrastructure, and personalization. Experience with ML models, LLMs, and GenAI is required, with a focus on managing complex AI projects and teams. | AgentServe | 7 |
| Operations Engineer, BizTech Operations Engineer role focused on applying AI, specifically LLMs and agentic workflows, to automate and improve BizTech's operational health, including ticket resolution, incident response, and observability. The role involves managing tickets, incident response, building monitoring dashboards, and writing code for automation, with a strong emphasis on AI-driven insights and self-healing systems. | AgentServe | 7 |
| Senior Machine Learning Engineer, Price Modeling Senior Machine Learning Engineer on the pricing guidance team, responsible for developing and refining machine learning models for pricing recommendations, with a focus on reinforcement learning techniques. The role involves collaborating with data scientists and product managers, analyzing model performance, and integrating models into user-friendly tools for hosts. | Post-trainAgent | 7 |
| Senior Machine Learning Engineer, Relevance and Personalization (Query Intelligence) Senior Machine Learning Engineer focused on Relevance and Personalization at Airbnb, specifically query intelligence. The role involves building and improving ML models for search and recommendation, with a focus on query understanding using NLP and LLMs. Responsibilities include developing models for autocomplete, intent classification, and natural language search experiences, productionizing ML pipelines, and collaborating with cross-functional teams. | AgentPost-train | 7 |
| Senior Staff Software Engineer, Host Pricing & Settings Senior Staff Software Engineer focused on building and owning the technical strategy for ML modeling, serving, and API interfaces within the Host Pricing & Settings team at Airbnb. The role involves defining architecture, leading the buildout of a unified serving stack, and architecting backfill and evaluation infrastructure to improve ML development velocity. | ServeEval Gate | 7 |
| Data Scientist - Algorithms, Community Support Data Scientist role focused on applying LLM/ML models to enhance community support experiences, including automating LLM evaluation, curating synthetic datasets, understanding customer issues, and building personalization models. The role involves discovering opportunities, analyzing data, building and deploying production models, and collaborating cross-functionally. | AgentData | 7 |
| Lead Analyst, Advanced Analytics Lead Analyst for Advanced Analytics at Airbnb, focusing on Payments Insights. This role involves leveraging AI/ML models, experimentation, and advanced data analytics to drive data-driven decision-making within the Payments domain. The position requires strong analytical, statistical modeling, and causal inference skills, with a focus on translating technical findings into business influence. Experience in financial risk management, fraud prevention, and compliance is also crucial. | Agent | 7 |
| Senior Machine Learning Engineer, Trust Senior Machine Learning Engineer on the Trust team responsible for developing and productionizing ML systems to protect Airbnb users from fraud and ensure platform safety. This involves building end-to-end ML pipelines, feature engineering, model training, evaluation, and deployment for both batch and real-time use cases, focusing on challenges like account takeover, fake accounts, payment fraud, and bot detection. | ServeData | 7 |
| Machine Learning Engineer, Relevance and Personalization Machine Learning Engineer focused on search and recommendation at Airbnb, developing end-to-end ranking algorithms and ecosystems for optimizing business objectives. The role involves building AI technologies across the product stack, from data pipelines to serving, and productionizing ML models at scale. | ShipServe | 7 |
| Staff Software Engineer, Airfam Products Staff Software Engineer on the Airfam Products team at Airbnb, focusing on building and scaling AI-powered employee experience platforms. The role involves shaping technical vision, driving company-wide impact through AI/LLM integration, elevating engineering excellence, and transforming AI innovations from concept to enterprise-grade deployment. Responsibilities include leading technical vision for platforms serving 10,000+ employees, architecting and implementing LLM-powered systems for internal tools like OneChat and enterprise search, mentoring engineers, and evaluating emerging AI technologies like agentic development. | AgentServe | 7 |
| Staff Data Scientist, Guest & Host Staff Data Scientist at Airbnb focused on Guest & Host marketplace optimization, ranking, and AI-powered search experiences. The role involves building and shipping customer-facing features, developing causal inference models, and creating scalable data products for ranking and personalization. It requires expertise in machine learning, causal inference, and collaboration with ML Engineers and Product teams to launch and evaluate AI-driven improvements. | ShipAgent | 7 |
| Machine Learning Engineering Intern (PhD) Airbnb is seeking a Machine Learning Engineering Intern (PhD) for their 2026 Summer Intern Program. The intern will work on applying new advancements in ML and AI to search relevance and personalization, driving a project from end-to-end. The role involves collaboration, communication with stakeholders, and contributing to challenging projects within the Search Relevance and Personalization team. | Agent | 7 |
| Staff Software Engineer, Communication Products Staff Software Engineer on the Communication Products team at Airbnb, focusing on integrating and shipping ML-powered features into the messaging experience. This role involves architecting and delivering intelligent capabilities end-to-end, owning the full lifecycle of ML-powered features, and designing/building systems for ML model serving at scale. Familiarity with NLP/NLU, LLMs, RAG, and fine-tuning is required. | AgentServe | 7 |
| Staff Machine Learning Engineer, Relevance and Personalization Staff Machine Learning Engineer at Airbnb focused on relevance and personalization, responsible for search and recommendation systems. The role involves developing end-to-end ranking algorithms, building and productionizing ML models and pipelines at scale, and leveraging ML infrastructure for low-latency serving. The position requires significant industry experience in applied ML and strong data engineering skills. | ShipServe | 7 |
| Staff GenAI Backend Engineer, Automation Foundation Staff GenAI Backend Engineer focused on the Automation Foundation team at Airbnb, working on a large-scale conversational AI platform and automating provisioning for internal human and AI agents. The role involves leading technical vision, backend system development, prompt engineering, and RAG patterns for AI/LLM-driven scenarios within consumer support. | Agent | 7 |
| Staff Machine Learning Engineer, Listings and Host Tools Data and AI Staff Machine Learning Engineer at Airbnb to build and productionize ML models and pipelines for Listings and Host Tools, focusing on host personalization and experience. This role involves working with large-scale data, collaborating with cross-functional teams, and developing end-to-end ML infrastructure and serving APIs. | Serve | 7 |
| Senior Machine Learning Engineer, Relevance and Personalization Senior Machine Learning Engineer focused on relevance and personalization, responsible for search and recommendation systems on the Airbnb platform. This role involves developing end-to-end ranking algorithms, building and improving ML models for various use cases, and productionizing ML pipelines at scale, leveraging large-scale data and cutting-edge AI technologies. | ShipServe | 7 |
| Senior Staff Data Scientist, Guest & Host Marketplace AI Senior Staff Data Scientist to join the Guest Data Science team, focusing on using AI and causal inference to understand user behavior, detect intent, and build data products for a personalized guest experience. The role involves leading innovation, shaping data strategy, and collaborating with Product to optimize in-product experiences and UX design. Responsibilities include analyzing user behavior, developing technical frameworks, building prototypes with AI toolkits, evaluating preferences, and influencing strategy through presentations. Requires expertise in causal inference, marketplace experience, advanced degree, and strong programming skills in Python/R and SQL. | Agent | 7 |
| Senior Staff Machine Learning Engineer, Communication & Connectivity Senior Staff Machine Learning Engineer at Airbnb focused on Communication & Connectivity, architecting and implementing advanced ML solutions including recommendation engines, ranking systems, intent detection models, and LLM integrations for customer-facing products. The role involves shaping ideas from inception to production and leading ML, Data, and Product engineers. | ShipAgent | 7 |
| Senior Software Engineer, Quality Platform Senior Software Engineer to build and evolve AI-native quality workflows at Airbnb, applying AI directly to the testing lifecycle using LLMs and intelligent automation to improve developer and quality engineer productivity. | Agent | 7 |