Airbnb
Consumer · Travel marketplace
- HQ
- San Francisco, US
- Founded
- 2008
- Size
- 7,000+
- Funding
- Public (ABNB)
- Website
- airbnb.com
- Blog
- medium.com
Products
Consumer · Travel marketplace
Currently tracking 27 active AI roles, up 27% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $117k–$310k (avg $225k).
| Title | Stage | AI score |
|---|---|---|
| Lead Advanced Analytics, Digital & AI Products Lead Advanced Analytics role focused on AI Products within Airbnb's Contact Center organization. The role involves driving product analytics, building scalable analytical solutions, and leading measurement for AI systems. Key responsibilities include owning the product analytics roadmap, collaborating with engineering on logging and observability for agentic and LLM workflows, designing and evaluating A/B tests for AI features, and translating insights into strategic recommendations. Requires expertise in Python, SQL, A/B testing, ML/DL techniques, LLM architectures, and data engineering foundations. Familiarity with Agentic AI systems, human-in-the-loop design, AI observability, vector stores, and embeddings is also important. | AgentEval Gate | 7 |
| Quality Insights Analyst This role is for a Quality Insights Analyst at Airbnb, focusing on supporting the Supply Operations Quality program. The analyst will be responsible for quality evaluations, transaction monitoring, root cause analysis, and representing Quality to cross-functional teams. A key aspect is supporting projects that incorporate automation and AI, and demonstrating experience with AI/automation tools in a quality-assurance setting. The role also involves coaching Supply agents and driving process improvements through data-driven best practices. |
| — |
| 5 |
| Knowledge Editor This role focuses on maintaining and improving knowledge bases and content for customer service agents and users. While it involves using AI-powered tools for content creation and optimization, the core function is knowledge management and technical writing, not building AI models. | — | 5 |
| Premium Support Senior Associate This role is for a Senior Associate in Premium Support at Airbnb, focusing on high-stakes customer interactions for high-end guests and hosts. Responsibilities include delivering bespoke customer support, managing complex cases, and enhancing the customer experience. The role requires strong communication, problem-solving, and emotional intelligence, with a minimum of 5 years of relevant experience in customer service, preferably in hospitality or premium support. | — | 0 |
| Sr. Aircover Specialist This role is for a Sr. Aircover Specialist at Airbnb, focusing on providing community support for hosts and guests related to Airbnb's Host Guarantee and insurance policies. Responsibilities include handling inquiries, investigating claims, resolving disputes, and ensuring adherence to company policies. The role requires experience in claims, dispute resolution, customer service, and strong communication and negotiation skills. | — | 0 |
| Implementation Project Manager This role is for an Implementation Project Manager at Airbnb, focusing on launching and improving AI-powered fraud and safety operations. The role involves managing cross-functional projects, defining business requirements, designing agent workflows, and ensuring rigorous testing and quality control of AI solutions before they are deployed to operations agents and customers. The goal is to deliver innovative, scalable, and world-class AI-driven experiences that build trust within the Airbnb community. | — | 0 |
| Specialist, CS Labs This role is a Customer Support Specialist focused on testing and improving new customer support initiatives and AI/ML initiatives through data annotation and evaluation. The primary focus is on customer support operations and product testing, with a secondary involvement in contributing to machine learning initiatives. | — | 0 |
| Quality Insight Analyst- Payment Risk Operation This role focuses on quality assurance and auditing within Airbnb's Payment Risk Operations, specifically concerning card fraud and chargebacks. The analyst will test investigations, identify process gaps, analyze transactions for fraud patterns, and report findings to leadership to improve the fraud risk management framework. It requires experience in regulatory compliance, merchant risk, fraud, or audit. | — | 0 |
| Supervisor - Payment Compliance This role is for a Supervisor in the Payments Compliance team at Airbnb, focusing on ensuring the safety and optimization of the online payment ecosystem. The role involves managing day-to-day operations, supporting leadership, providing compliance expertise, and coordinating projects within the payments and e-commerce space, including KYC, AML, and transaction monitoring. It requires people management experience and strong problem-solving skills in a regulated environment. | — | 0 |
| Safety Specialist This role is a Safety Specialist at Airbnb, focusing on handling complex safety concerns for the community, including personal safety threats, domestic violence, child exploitation, and human trafficking. The specialist will interact with customers, resolve issues, and escalate cases as needed, requiring strong communication, judgment, and decision-making skills in a fast-paced, high-pressure environment. The role involves operational excellence, communication, analytical, and interpersonal competencies, with a requirement for 4+ years of experience in customer service, mediation, or Trust & Safety operations. | — | 0 |
| Senior AirCover Specialist This role focuses on providing excellent community support for Airbnb hosts and guests by resolving complex claims related to property, liability, and brand risk. The specialist will investigate cases, collaborate with stakeholders, and ensure fair and timely resolutions based on internal policies. The role also involves project work, acting as a subject matter expert for new internal products, and mentoring new hires. | — | 0 |
| Senior Specialist, Luxe This role is for a Senior Specialist at Airbnb Luxe, focusing on operations, quality assurance, and onboarding of luxury properties. The responsibilities include mentoring operations specialists, driving process improvements, managing queues, and conducting visual vetting of properties against luxury standards. It requires experience in customer experience, operations, hospitality, or design, with a strong preference for luxury segments and aesthetic sensibility. The role does not involve building or directly working with AI/ML models. | — | 0 |