Airbnb

Senior Staff ML Engineer focused on setting technical direction and leading execution for ML evaluation and the end-to-end data flywheel powering CSxAI products. This role defines how quality is measured, how feedback is turned into learning signals, and how models and products are continuously improved safely and efficiently.

Staff Product Manager for AI Personalization at Airbnb, focusing on building and scaling AI systems for customer support. The role involves owning the full stack of personalization, from retrieval systems to the AI experience, and ensuring AI emulates human agent judgment and empathy. Requires strong product management, technical fluency in AI/ML, and experience with personalization, RAG, and LLM architectures at consumer scale.

Senior ML Engineer for Payments at Airbnb, focusing on building and deploying LLM-powered workflows, real-time fraud defenses, and personalized checkout flows. The role involves architecting end-to-end solutions, ensuring low latency and high reliability, and mentoring teammates. Requires 5+ years of experience in applied AI/ML, strong programming and data engineering skills, and expertise in modern LLM workflows and scalable inference stacks.

The Machine Learning Engineer, Community Support Engineering role at Airbnb focuses on leveraging Generative AI technologies to enhance customer service. The team develops and optimizes AI models, ML services, and tools including LLM fine-tuning, RAG/Search, evaluation, and guardrails. The role involves building and deploying AI solutions for customer service, with opportunities to shape ideas from inception to production. Experience with LLM-driven chatbots and Agentic AI products is a plus.

Senior Software Engineer focused on building AI-powered employee experience platforms, including LLM features, RAG pipelines, AI agents, and prompt optimization. The role involves taking AI prototypes to production, owning production AI systems, and implementing evaluation pipelines for responsible AI practices.

The role focuses on driving Customer Support x Artificial Intelligence (CSxAI) initiatives by adopting Generative AI technologies to enable an intelligent, scalable, and exceptional service experience. This involves developing and enhancing AI models, ML services, and tools including LLM fine-tuning, optimization, RAG/Search, LLM evaluation, testing automation, feedback-based learning, and guardrails for various applications within Airbnb. The role also involves building and leveraging cutting-edge AI technologies to transform customer service and shape ideas from inception to production.

Lead a team of ML engineers to research, design, and optimize AI models and services for customer support products, focusing on improving the end-to-end experience for guests and hosts. This role involves managing ML teams, developing large-scale ML models, and shipping AI-powered products.

Senior Data Scientist to build and deploy production AI/ML systems for content integrity and trust content understanding, focusing on NLP and LLM-based models, human-in-the-loop systems, and detecting emerging risks. This role involves advancing content understanding capabilities, developing models for problematic content detection, designing ML systems for content review, and building systems to detect abuse patterns.

Senior Staff Machine Learning Engineer on the Trust team at Airbnb, focusing on developing and productionizing ML models and pipelines, including LLMs and Agentic AI, for fraud detection and platform safety. This role requires hands-on coding and technical leadership in a large-scale, regulated environment.

Senior Machine Learning Engineer on the Trust team responsible for developing and productionizing ML systems to protect Airbnb users from fraud and ensure platform safety. This involves building end-to-end ML pipelines, feature engineering, model training, evaluation, and deployment for both batch and real-time use cases, focusing on challenges like account takeover, fake accounts, payment fraud, and bot detection.

Machine Learning Engineer focused on search and recommendation at Airbnb, developing end-to-end ranking algorithms and ecosystems for optimizing business objectives. The role involves building AI technologies across the product stack, from data pipelines to serving, and productionizing ML models at scale.

Product Manager for Airbnb's Relevance and Personalization team, focusing on AI systems that connect guests to listings and personalize the travel experience. The role involves setting strategy, driving roadmap execution, and partnering with ML engineers and researchers to ship products at global scale.

Airbnb is seeking a PhD Data Science Intern to join the Core Data Science team for their Summer Intern Program. The intern will work on the Trip Intelligence working group, focusing on improving the Guest satisfaction (GSAT) model by applying AI to various data sources. Key responsibilities include conducting literature reviews on active learning, investigating innovative approaches to labeling training and evaluation datasets, implementing an active learning pipeline, and exploring LLM labeling agents.

Staff Software Engineer on the Airfam Products team at Airbnb, focusing on building and scaling AI-powered employee experience platforms. The role involves shaping technical vision, driving company-wide impact through AI/LLM integration, elevating engineering excellence, and transforming AI innovations from concept to enterprise-grade deployment. Responsibilities include leading technical vision for platforms serving 10,000+ employees, architecting and implementing LLM-powered systems for internal tools like OneChat and enterprise search, mentoring engineers, and evaluating emerging AI technologies like agentic development.

Lead Advanced Analytics role focused on AI Products within Airbnb's Contact Center organization. The role involves driving product analytics, building scalable analytical solutions, and leading measurement for AI systems. Key responsibilities include owning the product analytics roadmap, collaborating with engineering on logging and observability for agentic and LLM workflows, designing and evaluating A/B tests for AI features, and translating insights into strategic recommendations. Requires expertise in Python, SQL, A/B testing, ML/DL techniques, LLM architectures, and data engineering foundations. Familiarity with Agentic AI systems, human-in-the-loop design, AI observability, vector stores, and embeddings is also important.

Staff Data Scientist at Airbnb focused on Guest & Host marketplace optimization, ranking, and AI-powered search experiences. The role involves building and shipping customer-facing features, developing causal inference models, and creating scalable data products for ranking and personalization. It requires expertise in machine learning, causal inference, and collaboration with ML Engineers and Product teams to launch and evaluate AI-driven improvements.

Staff Software Engineer on the Communication Products team at Airbnb, focusing on integrating and shipping ML-powered features into the messaging experience. This role involves architecting and delivering intelligent capabilities end-to-end, owning the full lifecycle of ML-powered features, and designing/building systems for ML model serving at scale. Familiarity with NLP/NLU, LLMs, RAG, and fine-tuning is required.

Product Manager role focused on shipping AI-powered features for guest-facing quality merchandising on Airbnb. This involves defining requirements for generative AI and ML ranking systems, partnering with Data Science to evaluate model performance, and ensuring trust and quality in the marketplace. The role requires a strong understanding of AI/ML outputs and translating them into product decisions, with a focus on consumer products and global scale.

Senior Software Engineer on the Payments AI/ML Foundation team, responsible for designing and owning core platform components that power AI across Airbnb Payments. This includes building infrastructure for training, evaluation, inference, and operations, with a focus on model lifecycle, observability, governance, cost/latency optimization, and developer ergonomics. The role involves partnering with cross-functional teams to translate requirements into robust systems, building tooling for safer and faster AI development, and ensuring reliability and performance for models and agents in production.

Staff GenAI Backend Engineer focused on the Automation Foundation team at Airbnb, working on a large-scale conversational AI platform and automating provisioning for internal human and AI agents. The role involves leading technical vision, backend system development, prompt engineering, and RAG patterns for AI/LLM-driven scenarios within consumer support.

Staff Machine Learning Engineer at Airbnb to build and productionize ML models and pipelines for Listings and Host Tools, focusing on host personalization and experience. This role involves working with large-scale data, collaborating with cross-functional teams, and developing end-to-end ML infrastructure and serving APIs.

Engineering Manager for Airbnb's Quality Platform team, focusing on building an AI-native full-cycle testing platform. This role involves leading a team to integrate AI/LLMs into testing processes for autonomous test discovery, predictive failure analysis, and self-healing automation, aiming to prevent bugs and improve software shipping quality at scale.

Senior Staff Data Scientist to join the Guest Data Science team, focusing on using AI and causal inference to understand user behavior, detect intent, and build data products for a personalized guest experience. The role involves leading innovation, shaping data strategy, and collaborating with Product to optimize in-product experiences and UX design. Responsibilities include analyzing user behavior, developing technical frameworks, building prototypes with AI toolkits, evaluating preferences, and influencing strategy through presentations. Requires expertise in causal inference, marketplace experience, advanced degree, and strong programming skills in Python/R and SQL.

Senior Staff Machine Learning Engineer at Airbnb focused on Communication & Connectivity, architecting and implementing advanced ML solutions including recommendation engines, ranking systems, intent detection models, and LLM integrations for customer-facing products. The role involves shaping ideas from inception to production and leading ML, Data, and Product engineers.

Senior Software Engineer to build and evolve AI-native quality workflows at Airbnb, applying AI directly to the testing lifecycle using LLMs and intelligent automation to improve developer and quality engineer productivity.

Senior Policy Economist role at Airbnb, focusing on data-driven insights for policy and communications. The role involves quantitative analysis of high-impact topics like regulation and economic development, using AI/ML and econometric models. Responsibilities include regulatory and economic impact modeling, collaboration with external experts, spatial analysis, data visualization, and building tools/dashboards. Requires advanced degree, 4+ years in data modeling/analysis with AI experience, and strong skills in causal inference, R/Python, SQL, and data visualization.

This role is for a Quality Insights Analyst at Airbnb, focusing on supporting the Supply Operations Quality program. The analyst will be responsible for quality evaluations, transaction monitoring, root cause analysis, and representing Quality to cross-functional teams. A key aspect is supporting projects that incorporate automation and AI, and demonstrating experience with AI/automation tools in a quality-assurance setting. The role also involves coaching Supply agents and driving process improvements through data-driven best practices.

Senior Consumer Insights Lead at Airbnb, focusing on marketing and strategic intelligence. This role partners with Marketing leadership to understand consumers, shape brand positioning, and measure campaign effectiveness. It also leads the Trends & Competitive Intelligence function, providing a forward-looking view of the market and competition. The position involves managing a team of three direct reports and designing/executing qualitative and quantitative research projects. Experience with AI-powered research methods is mentioned as a plus.

Software Engineer (New Grad) role focused on building and enhancing customer-facing products for Airbnb's Quality Reputation team. The role involves developing iOS features, fixing bugs, and contributing to AI-powered features using foundational knowledge of ML concepts and AI tools. Emphasis on collaboration, best practices, and continuous learning.

Senior Manager for Demand Planning on the Community Support (CS) team, responsible for leading demand forecasting and long-term planning strategy across multi-channel contact center operations for Global Operations. This role ensures the organization has the right resources, at the right time, with the right skills to meet service level objectives while optimizing cost and productivity. The role combines planning, advanced analytics, business partnership, and people leadership to drive scalable, data-driven workforce decisions in a complex, fast-changing environment.

Senior Staff Software Engineer on the Trust team at Airbnb, focusing on building and operating foundational systems for fraud, safety, and trust decisioning. The role emphasizes an AI-first approach, using LLM-powered agents for code generation and iteration, and requires strong backend and platform engineering skills with a focus on reliability and distributed systems.

Product Manager for Airbnb's Guest Discovery and Homepage, responsible for transforming the guest experience by leveraging AI technologies and intuitive UI formats to make it effortless for guests to discover relevant offerings. The role involves leading product vision, strategy, and roadmap, collaborating with cross-functional teams, and defining measurable objectives.

This role focuses on developing and leading initiatives for international growth strategy at Airbnb, involving measurement, building tools, and deriving insights from diverse data sources. The candidate will leverage AI technologies to enhance their work and collaborate with various teams to drive business decisions. The role requires strong analytical skills, experience with experimentation, and the ability to translate complex findings into actionable insights for senior leadership.

Manager for Fraud Intelligence at Airbnb, focusing on leading defenses against novel fraud and abuse, shaping proactive strategies, and building systemic defenses to reduce fraud loss and enhance platform trust. The role involves analyzing fraud signals, developing data-informed decisions, and collaborating cross-functionally to implement countermeasures.

Senior Manager, Product & AI Policy at Airbnb. This role focuses on developing and implementing AI policies to support product innovation and ensure community safety. The individual will partner with product and business teams, identify policy vulnerabilities, and create policy frameworks for AI-powered features, ensuring compliance and a high-quality user experience.

This role focuses on maintaining and improving knowledge bases and content for customer service agents and users. While it involves using AI-powered tools for content creation and optimization, the core function is knowledge management and technical writing, not building AI models.

Engineering Manager for Airbnb's Listings Products team, focusing on defining and building AI and data-driven features to improve the Host Listing Management experience. The role involves leading a team of engineers, partnering with Product and ML/Data teams, and driving technical strategy for initiatives like improving listing accuracy and completeness.

Manager for Knowledge Management team focused on creating, curating, and codifying information for both human and machine consumption. Collaborates with various teams to improve content strategy, tooling, and AI enablement. Requires leadership experience in content management and familiarity with AI tools.

Senior Manager, Advanced Analytics, Fraud & Safety Operations at Airbnb. Leads a team of analysts to turn safety measurement into governed, self-serve decision systems for various departments. Focuses on building systems for fraud, safety, and quality, including scenario simulators and data democratization, to enable data-driven decisions. Requires experience in analytics, risk, or safety, team leadership, and ownership of large-scale data products in regulated environments. Familiarity with ML pipelines and understanding of incident impact analysis is needed.

Engineering Manager for Airbnb's UI Tooling team, focusing on design systems, accessibility, motion, and tooling that connects design and product development. The role involves managing engineers, defining roadmaps, and driving AI-powered workflows for designers and engineers, with a focus on Figma integrations and AI agents.

This role is for a Senior Technical Program Manager at Airbnb who will focus on building tools for hosts, with a strong emphasis on leveraging AI to automate workflows, scale impact, and deliver value to hosts. The TPM will lead complex projects, influence technical direction, and manage cross-functional stakeholders, while championing the adoption of AI tools.

This role is for a Principal in Community Support Strategic Finance at Airbnb. The individual will partner with the Community Support Product and Experience team to evaluate the financial and strategic impact of technology and initiatives, including AI. Responsibilities include building frameworks to measure ROI, developing financial analyses for support models and AI impact, managing tech cost forecasts, and collaborating cross-functionally. The role requires strong financial modeling, analytical skills, and the ability to work in ambiguous environments, with familiarity with SQL preferred.

This role focuses on building AI-native tooling and infrastructure to enhance the Android development lifecycle and quality platform at Airbnb. It involves implementing AI-driven agents and LLM-based solutions for CI/CD pipelines, test optimization, and developer feedback.

Senior Manager, Advanced Analytics at Airbnb, leading a team focused on data-driven insights and marketplace dynamics. Requires expertise in data analysis, statistical modeling, experimentation, and familiarity with LLMs, with a strong emphasis on people management and stakeholder collaboration.

Product Manager to lead the vision and execution of a global, campaign-based merchandising platform that powers the discovery and promotion of Airbnb’s offerings and promotions. This role will leverage AI to optimize campaign development and efficiency, drive incremental revenue, and expand new business lines.

This role is for a Strategic Sourcing Manager focused on Community Support (Contact Center) services. The role involves leading end-to-end sourcing, supplier relationship management, and developing category plans to optimize costs, drive innovation, and mitigate risks. A key aspect is leveraging AI tools and automation to streamline procurement processes and enhance operational efficiency. While the role utilizes AI tools, it does not involve building or shipping AI models or agents.

Staff Software Engineer role focused on the Viaduct GraphQL platform, driving reliability, operational excellence, and developer experience. The role involves designing and implementing deployment pipelines, SLO frameworks, observability tooling, and AI-powered operational tooling for incident triage and debugging. It also emphasizes an AI-first engineering approach using LLM-powered agents for code generation and iteration, and contributing to the open-source Viaduct project.

Internship role focused on business development for Airbnb Experiences in Paris. Responsibilities include identifying and pitching potential hosts, managing outreach campaigns, tracking leads in CRM, and supporting host onboarding. The role involves using AI and automation tools to optimize workflows and requires strong interest in business development, sales, and partnerships.